Chris Ninkovich Email & Phone Number

Surrey, Bc, Ca

Surrey, British Columbia, Canada

Accomplishments:• Developed Designing Online Help Systems, part of BCIT's Technical Writing program.I am a member of the BCIT Communications faculty and teach several technical writing courses.

Richmond

As the Senior Technical Writer, I am responsible for managing the development and deployment of physical and electronic user guides, training materials, and risk assessment documentation for our automated case former products.

Burnaby

Responsibilities:• Implementing a company-wide information management strategy and document lifecycle process.• Writing user documentation for company products and services (online Help, user manuals, and quick reference guides).• Writing Standard Operating Procedure documents (SOPs) for the Technical Support department.• Designing the information architecture of client Web sites.• Developing training courses and materials for internal and external clients.

Responsibilities:• Wrote software documentation for the company’s point-of-sale software products (online Help, user manuals, and quick reference guides).• Developed classroom and computer-based training courses for employees and customers. • Established SpeedLine’s documentation lifecycle and revision process.• Developed a stable of “personas” that reflect the company’s many user types.• Took the lead on several key projects, such as acquiring VISA Payment Application Best Practices (PABP) validation, creating an internal software design standards program, and producing a Web-delivered library of video training modules for staff and customers.

Associate Certificate, Technical Writing

Education record

General Study program 1994 : McNair Senior Secondary Completed Grade 12