Christopher Nutting Email & Phone Number

Andover, Massachusetts, United States

• Provid managed services and active 24x7 network monitoring for 60+ companies having over 7000 devices globally requiring unique configurations and requirements for infrastructure, intermediate network devices and.
• video conferencing clients by proactively detecting, troubleshooting, and resolving device issues remotely.
• Work with Business Relationship Managers and directly with customers worldwide to resolve multiple Network and End Point hardware/software issues
• Ticket System/Detailed casework and note taking to document troubleshooting process via Salesforce, Seibel and ChangeGear
• Directed service partner engineers in remote diagnosis and repair of hardware problems, and work with network carriers and ISPs to resolve network circuit issues.
• Manage VDI virtual machines hosted by VSphere.

-Promoted to Mid-Lead just shortly after 6months-Established and maintained network connections for printers, laptops, desktops, ISDN and IP video teleconference systems (VTC) on two different networks.-Responsible for security of classified devices, containers and documents.-Continuous monitoring and checking of networks, assets, and accounts and kept in.