Christopher West Email & Phone Number

Tulsa, OK, US

Tulsa, OK, US

• Managed the technology team; coordinated vendors and project workload
• Led rebuild of network after back-to-back ransomware attack and major weather event three weeks into role
• Oversaw installation of camera security system throughout facility
• Coordinated technology efforts to relocate patient unit to annex and building a new unit in the hospital
• Implemented inventory of systems, process for recycling and destruction of storage media
• Audited processes and systems to assess performance and meet compliance standards

Tulsa, OK, US

• Implemented ticketing system for team accountability and reporting
• Compiled a working list and prioritized outstanding projects and tasks across departments
• Managed technology team and their workload
• Coordinated backlog of updates with EHR vendor

US

• Implemented new policies, processes and communication strategies. Created and tracked SLAs and KPIs. Reduced monthly ticket volume by 60% over 10 months. IT Survey at four months rated the Service Desk a 4.5 out of 5.
• Managed Service Desk team to promote incident resolution, customer satisfaction and personal growth. Created annual goals and personal development plans. Maintained daily communication in remote environment through.
• Created reporting for leadership to illustrate SLA and KPIs to ensure consistent service levels.
• Managed projects including: in-office space consolidation and move, deployment of 100 laptops for hardware refresh, and deployment of Duo two-factor authentication for Windows login.

Tulsa, OK, US

Wilmington, Delaware, US

• Post-merger, managed Systems Analysts and Applications Specialists to administer core Infrastructure, Communications, Endpoint and Security duties.
• Developed and implemented a Vulnerability Management program for Backlog and Business As Usual (BAU) vulnerabilities, Compensating Controls, and Risk Acceptance documentation. Coordinated remediation of 133 backlog.
• Coordinated remediation work with ServiceNow Projects and hosted weekly update meetings. Produced scorecards of bi-weekly backlog and BAU remediation efforts for CIO Direct Reports.
• Managed configuration and deployment of security software. Audited for expired Windows OS, network iOS, and equipment, and for propagation of security software to drive updates for compliance requirements.
• Oversaw Change Management Program and led Change Advisory Board (CAB) through twice-weekly meetings to coordinate communications, support and back-out planning.

Wilmington, Delaware, US

I was promoted to lead the AAA Oklahoma / South Dakota organization’s Information Technology Department. I restarted the IT program by standardizing the team structure, implementing a Service Desk ticketing system and setting support standards for 45 retail sites and call center with 500 associates/independent agents in two states overseeing a budget of $1.

Wilmington, Delaware, US

Network Consulting for Small Business Clients in the Tulsa Metro area.

Washington, DC, US