Christopher Orpen Email and Phone Number

• Manage and monitor over 5000 physical and virtual servers (O/S Win 2003 (!) - 2019) across three datacenters• Maintain and support backups using Rubrik Data Protection Solution 5.x -6.03 and Dell/EMC networker 8.1 0- 19.2• Daily Administration/Support of Nutanix/Cisco storage and VMware ESX v. 5.0-7.02• Regional SME support for Zscaler proxy implementation and administration• Configuration and deployment of new server virtual server builds per end user specifications via RFC process• Administer active directory accounts and managing folder permissions• Manage monthly manual rebooting of Microsoft SQL clusters to ensure O/S patching compliant• Supporting multiple disaster recovery exercises between datacenters ensuring passing of critical business audit

• Provide daily support for EMC/Dell Networker backup solution 8.x in an environment of approximately 3600 servers that include both virtual and physical hosts• Build/deploy/administer new virtual servers across Vmware 5.5/6 environments• Resolve general trouble ticket issues elevated from lower tier support• Support of 25 EMC Data Domains across local and regional offices• Assisted in various projects including external audit , bi-annual disaster recovery testing• Document/revise policy and procedures for processes relative to technical audit remediation, virtual server build

• Responsible for all pc and laptop management for Canton office including imaging, deployment, maintenance, refresh, and recycling• First level server support focusing on VM deployment, configuration, and support• Provided second level support to global VDI users for a variety of issues• Installation, configuration, and maintenance of WDS servers for multiple offices• Various projects including mass client OS migration, printer rollout, BCP testing• Documentmented/revised policy and procedures for processes relative to Site Support

Provided 1st – 3rd level support for traders and high level executives in intense pressure environment across multiple regions

Provided second level support to over 2200 users in a diverse and complex environment

Provided 1st and 2nd level support to a diverse end user base performing IT, phone, and multimedia support