Managed large-scale software development projects, including the migration of Adobe Experience Manager from on-premises to Cloud, version upgrades, and the implementation of Adobe Style Systems. Acted as the primary client-facing representative for software development, ensuring on-time delivery. Developed comprehensive training materials and user guides for company products, resulting in increased user adoption and overall satisfaction. Mentored junior analysts on best practices and navigating project resources.Rewrote and standardized company security policies.Revised and edited Request for Proposals (RFPs) for bids with clients, ensuring clarity and alignment with project requirements.

Created templated Test Strategies and Plans for client programs. Consulted on multiple client QA projects to offer recommendations on improvements in methodology and approach, resulting in improved quality and reduced defects. Trained Digital Experience group on QA, aligning team with business objectives. Planned and guided process to build a repository of over 150 test cases written for base functionality, resulting in improved testing efficiency and effectiveness. Collaborated between business analyst, technical, and testing teams to manage communication and improve coordination of team efforts for important projects. Developed and shared dashboards containing real-time data on progress of design documentation, test case development, test case execution, and defect management, resulting in improved data insights.Authored functional design documents Created tracking tools for better communication between workstreams in Confluence, creating relationships between JIRA user stories, test cases, and defects.Distributed daily status, team progress, and weekly summary reports to stakeholders and project leadership with observations on feasibility of reaching goals and recommendations on any gaps or anomalies.

Worked closely with client resources to gather requirements, ensuring complete understanding of business needs and objectives. Developed functional specifications in Confluence, gaining complete client and team consensus for project approval.Partnered with technical teams to ensure consistent understanding of designs. Contributed to development of functional design methodologies to enhance process and software development. Served as Quality Assurance lead on multiple client projects for AEM and SAP Hybris implementations, ensuring high-quality deliverables and customer satisfaction. Created tracking tools in Confluence to coordinate deliverables between multiple workstreams. Met with cross-functional teams to assess progress and delegate work to appropriate teams. Developed dashboards in JIRA for real-time updates and provided weekly status reports to client and project leaders.Managed QA activities across multiple concurrent releases, ensuring timely delivery and high-quality deliverables. Trained business analysts on best practices regarding gaps or questions on designs to ensure complete and accurate testing.Led Offshore QA team of 14 testers in development and execution of test cases, resulting in improved team productivity and quality.

Served as program lead for online e-commerce Corporate Gifting program, managing all aspects of project from RFP development and facilitation to implementation and sustainment.Created and executed vendor selection process to ensure selection of most effective vendors to meet needs. Implemented interim solution to satisfy business needs until new vendor could be selected and project could proceed as planned, resulting in successful delivery of www.starbuckscardb2b.com and SAP Hybris administrative modules.Owned and maintained prioritized backlog of requirements and enhancements. Translated business requirements to use cases, detailed functional specifications, and technical solutions, resulting in improved collaboration and quality. Led team of 10 analysts and developers, assigning work items, and providing guidance and mentoring.Created scheduled operating reports using SQL queries, and developed data dictionary for reference for functional and technical teams, filling it any knowledge gaps. Developed release schedules, coordinated activities, and documented release notes for distribution to end users, stakeholders, and project archives. Conducted trending analysis to proactively identify performance gaps, highlight strengths, and provide recommended corrective actions, resulting in improved e-commerce operations.Developed and ran training curriculum, schedule, and material for new resources, authored "how to" documentation for application users, and created an online Sharepoint library for easy and immediate access, resulting in improved knowledge sharing and collaboration. Promoted new platform of SAP Hybris to other teams to help defer costs and attaining over $7 million in sales. Managed and monitored multiple projects for larger gift card business, including developing new international consortiums, enhancing current programs, developing new processes, and adding new products.