Recruitment• Delivered full range of recruitment services (e.g., short- and long-term recruitment strategy, assessing hiring needs, writing job descriptions and postings, sourcing, interviewing, testing and reference checking, presenting and negotiating job offers, and onboarding new hires) across virtually all industries, positions and levels• Configured, implemented, and utilized various applicant tracking systems (ATS) including Greehouse, BambooHR, Taleo, ADP, Workday, LinkedIn, Indeed, Glassdoor and ZipRecruiter, and provided training to staff • Wrote and implemented recruitment processes, designed interview guides, and provided interview training for staff• Led job fair planning and activities• Calculated and analyzed recruitment related metrics Outplacement & Coaching• Developed restructuring plans for clients, and led large- and small-scale terminations • Provided career transition services (e.g. career exploration, personality assessment, resume and cover letter writing, LinkedIn profile optimization, and training on job search strategy, networking, interviewing and offer negotiation)Onboarding & Training• Developed onboarding processes, programs and training• Designed and delivered highly effective training sessions on a variety of subjects (conducted needs assessment, articulated learning objectives, selected teaching methods, created digital / printed learning materials and presentations, organized classroom logistics, led in-class learning, and conducted evaluations) Vendor Management• Created and executed clients’ RFP processes for sourcing and selecting recruitment service providers (e.g., staffing agencies, ATS, job boards, and background checks), set performance metrics, and negotiated contracts Entrepreneurship• As sole proprietor, led all business operations• Drove revenue growth through sales activity and marketing (including social media)• Managed a team of contractors

• Co-founded a dog care company delivering the best 1-on-1 dog sitting, daycare and walking services in Durham• Developed business plan, established procedures, set pricing, and drove all business operations including marketing and hiring• Built an online retail store using the Shopify platform, and sourced a wide range of products to sell

• Developed and executed global recruitment strategy for world-famous creative advertising agency BBDO Canada • Met with hiring managers to forecast needs, develop job descriptions, and determine candidate requirements• Sourced, interviewed, hired, and onboarded each new employee across all levels and positions, including admin, finance & accounting, HR, IT, client management, creative, marketing, PR, strategic planning, and studio• Sourced and strengthened relationships with all recruitment related partners and vendors, including ATS providers, job boards, background check companies, and staffing agencies• Increased hiring quality by establishing company-wide recruitment standards, creating and delivering interview guides and training, standardizing reference and background check procedures, and creating oversight for staffing agency engagements• Designed a highly effective internship program, successfully attracting and retaining top grads from key colleges and universities• Recruited an all-new award-winning client management team for one of BBDO’s most important accounts, BWM, which involved sourcing and signing key talent from across the globe and relocating them to Canada• Lowered costs by re-negotiating vendor contracts, monitoring staffing agency spend, and effectively negotiating job offers

• Developed and executed recruitment strategies for assigned business units (client relationship management, finance & accounting, HR, IT, and sales), including building strategies for recruiting candidates from underrepresented communities (specifically, native Canadians and people with disabilities) to meet ambitious diversity targets • Co-authored IBM’s Recruitment Process Outsourcing (RPO) strategy in partnership with the Director of National Recruitment, creating a roadmap to transform the recruitment department from a cost centre to a profit centre• Onboarded and trained all new recruitment and onboarding team members

• Exceeded revenue targets at the world’s leading creative staffing agency through rigorous cold calling, networking, and relationship management with new and existing clients across multiple industries (e.g., advertising, automotive, banking, consumer packaged goods, insurance, pharmaceuticals, retail, telecommunication, and others)• Sourced, interviewed, skill tested, and represented top talent across multiple disciplines (e.g., client management, advertising, communications, graphic design and production, marketing, photography, proofreading, web design, and writing)

• Sourced, interviewed, and placed exceptional talent in both temporary and permanent roles across various assigned functions (e.g., accounting, administrative, call centre, general labour, and logistics)• Grew branch revenue selling recruitment services and related technology solutions via cold calls and sales visits to clients

• Led HR department for the Toronto call centre, with a focus on high-volume recruitment, onboarding, training, HR policy, benefits, payroll, and performance management (including disciplinary measures and terminations)• Planned and executed several on-site and off-site job fairs, interviewing up to 400 candidates in a single 2-day period• Managed 3 direct reports (1 administrative assistant, and 2 HR generalists)

• Successfully ran the 2003 intern recruitment program from start to finish, including liaising with colleges and universities, screening resumes, scheduling on-campus interviews, creating interview guides for hiring managers, and testing candidates

• Created and distributed severance and retirement packages for all departing employees across Canada• Served as point of contact for managers and departing employees, resolving their questions and concerns with empathy and tact• Supervised team of 6 support staff, delegating work and managing performance