Christopher Pash Email & Phone Number

Burgess Hill, England, United Kingdom

Haywards Heath, England, United Kingdom

My main responsibility is to focus on the customer journey, identifying CX best practices using TalkDesk's Cloud Architecture and shaping the future of experience while building lasting relationships with the internal and external stakeholders. responsible for configuring and maintaining hardware and software within the corporate telephony environments.

Haywards Heath, West Sussex, United Kingdom

My main responsibility was leading and supporting Customer Service operations and managing all touchpoints involved. Leading and developing a team of 37 agents with several team leaders and senior agents to manage performance, KPIs and ensure SLAs are hit across our portfolio of clients.responsible for managing client service reviews and driving team.

Crawley, England, United Kingdom

A great customer experience. That's what our drivers are out to deliver.From loading up, fuelling and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive, everything we do is with our customers in mind.Join our growing delivery team, and you'll be the face of Asda for our home shopping.

Crawley, England, United Kingdom

I am happy to discuss in more detail.

Lowfield Heath

My main responsibility was the management of 50 FTE with 5 direct reports. Delivering excellence through installation and management of therapy solutions to over 12,000 Oxygen patients.responsible for configuring our telephony platform IPScape to improve performance, KPI’s and the customer experience within the Patient Support team, Planners, Coordinator.

Addenbrookes Cambridge University Hospital – Voice Services

My main responsibility within Voice Services Department was to work with the Business Development Manager and Associate Director of Estates & Facilities to support, Initiate and plan major projects in conjunction with the Service Delivery plan.Successfully supported transformation of a Switchboard environment into a 50 seat Contact Centre and aligned the.

As part of the service delivery team for the management of 60 staff members. I was responsible for the appraisal and target objectives for staff related to an individual’s probationary period and KPI progress.Led the assigned team by example, providing motivation and management of the staff in order to maintain required levels of retention, attendance and.

My main responsibility was part of a team to successfully migrate Crawley based operations to an outsourced financial specialist in Milton Keynes. My focus was to support and feedback to operations manager regarding the implementation, system deployment of a120 seat operation covering Sales through service, Customer service, Complaints and Admin My key.

Responsible for dealing with inbound calls/account queries managing 70+ key accounts on a daily basis. Exceeding internal Sales targets by tailoring products and services to meet customers’ individual needs. A point of escalation within the team for dealing with customer complaints, taking ownership of problems and resolving them to a mutually satisfactory.

management and forecast / scheduling detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks- Manage intraday staffing levels - Monitor real-time staffing Adherence- Clearly and quickly communicate identified issues or other risks to management and other team.

University Certificate, Proffesional Business Practice In Management

Education record