Christopher Patch Email & Phone Number

Kenmore, NY

• Lead Project Manager:
• Setup and supported Integrated Property System for Contractor Licensing and financial tracking; helping to organize users.
• Completed overhaul of Town website, including new event calendar, documents and forms, and social media integration.
• Implemented new document management software for Town Court Department. New system will help streamline process of reviewing documents and organizing cases.
• Implemented precedent-setting solutions, such as Help Desk Ticket Software, creating efficiency and accountability in tracking open IT issues.Technical Support:
• Established overall goals, objectives, priorities, and action plans for both Help Desk Ticket Software and SOPHOS Anti-Virus Software, and continually assess and adjust as needed to resolve issues.

Kenmore, NY

Providing technical support / help desk for the Town of Tonawanda and its employees. Setting up new employees and policies. Creating and maintaining email accounts on Exchange 2008 Server. Creating and maintaining Virtual Machines / Hosts. Installing new PCs, Laptops, Printers, and thin clients. Virus control throughout our domain.Major Projects.

Support computer systems for more than 120 onsite employeesProvide Remote Support for remaining 300 locations; 4000 employeesOrder, setup, and maintain current and incoming Dell PCs and laptopsMaintain ShoreTel VOIP Phone SystemDeploy company wide Anti-Virus System Implemented Recycling Program for old and un-used hardwareAdministrative privileges for.

Remotely support over 900 clients, both home and business users.Install and maintain backup utilities for daily, weekly and monthly backups. Interact with 15 users daily to troubleshoot computer issues. Troubleshoot hardware in-house using diagnostic utilities. Support client servers for user setup and account maintenance. Install and maintain anti-virus.

Maintain system needs for Western New York Office and 51 Homes. Administrative privileges on company-wide system of over 200 hundred computers. Interact with 15 users daily to troubleshoot network and hardware issues. Install necessary software using Remote Desktop. Maintain over 1400 user accounts through Active Directory. Setup and train 25 new users on.

Date Entry to fix incoming/outgoing records for Client Information to and from Mutual Funds. Also did "Internships/Part Time" positions while attending Niagara University in different departments.

Bachelors, Computer Informations Systems

Minor in Communication Studies

Aas, Computer And Information Science