Responsible for the creation, ongoing analysis, and continuous improvement of job aids and process documents in regards to inventory procedures for multiple sales channels including company owned retail stores, agents, direct fulfillment, and business-to-business.Manage third party service providers for inventory counts in the field. Set expectations with the vendor and ensure adherence to service level agreements by leading continuous improvement projects, monitoring performance, researching escalated issues, balancing needs with cost, and holding regular business reviews.Create, manage, and execute innovative supply chain solutions to challenging service and sales issues. Make difficult decisions and manage expectations when balancing stakeholders needs with associated supply chain costs

Provide continuous improvement expertise by coaching, mentoring, and providing guidance on best practices, approaches, and current tools to build, streamline, implement, and/or automate key processes.Challenge current working practices to improve operational performance by identifying process improvement opportunities through an understanding of customer insights, analysis, bench-marking, future needs, and root cause.Utilize process improvement methods by identifying, documenting, implementing, monitoring, and evaluating processes and standard operating procedures, as well as continuous improvements and automated solutions. Capture and analyze process data to identify problems, inform process improvement, and establish baseline metrics.Schedule and assign personnel and resources according to customer commitments

Supports goal achievement through the organization by developing support staff in the area of business acumen, profit and loss management, labor management, selling behaviors, and cultivating and establishing relationships within the community and local business partners.

Provide leadership and coaching to retail sales staff on selling skills, company policies, performance management, and career development.Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, sale of vertical features on weekly/monthly basis while achieving the highest level of customer satisfactionSupport and develop retail sales associates working with customers who indicate desire to connect and disconnect, performing retention activities to save customers and servicing customers in professional mannerResponsible for ensuring operations control standards are met regarding the opening and closing and operations of the retail facility

Responsible for retail sales scheduling, forecasting and reporting of monthly sales targetsDrive the achievement of store sales targets which include new customer acquisitions, verticals, and essentialsParticipate in marketing efforts to solicit new business, , community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.Set goals and then drive associate participation in these programs to ensure goal achievement

Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.Respond to customer inquiries and process customer requests, including name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, service; and changes in vertical services.Achieve or surpass individual sales targets on a weekly/monthly basis while achieving the highest level of customer satisfaction.Responsible for opening, closing and operating the retail facility, including cash handling and deposits as governed by operations control standards.

Responsible for the recruitment and retention of prospective studentsProviding essential information about the institution to potential candidatesMaintaining contact with an enrollment to enure the necessary follow up procedures are completedDeveloped a rapport with various departments to ensure student succes throughtout educational experience

Responsible for managing general merchandise fo r the entire storeConducting various cash and credit transactionsResponsible for supervising, training, and retaining employeesEvaluates performance, writes reviews, and promotes team moraleAssists and supervises personnel in performing required duties