Christopher Patterson

Christopher Patterson Email and Phone Number

VP, Product Management @ Verint
Los Altos, CA, US
Christopher Patterson's Location
Los Altos, California, United States, United States
About Christopher Patterson

Driven hands-on executive with a proven track record envisioning, developing, and launching enterprise business solutions. Adept at traversing strategic and operational roles, building and scaling high-performing teams, and integrating acquisitions. Strong business acumen and analysis skills from management consulting and CPA financial experience. Innovative Product Strategy – Refocused Pegasystems on an inspiring autonomous service vision to make service effortless for everyone, and radically transformed the solution with AI, GenAI, and workflow automation. Earned the top capability score against much larger competitors in Forrester's Customer Service and CRM Waves.Product Management Versatility – From startup to mega vendor, on-prem to cloud, legacy to next-gen, build to buy... skilled at guiding product transformations by simplifying complexity, setting execution frameworks, and driving teams to deliver monumental initiatives. Led many diverse teams including Oracle’s massive consolidation and transition to the cloud.Functional Expertise – CRM (customer relationship mgmt.), AI & GenAI, workflow automation, knowledge management, digital customer service, e-commerce, ERP (enterprise resource planning), and HCM (human capital mgmt.).

Christopher Patterson's Current Company Details
Verint

Verint

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VP, Product Management
Los Altos, CA, US
Website:
verint.com
Employees:
4302
Christopher Patterson Work Experience Details
  • Verint
    Vp, Product Management
    Verint
    Los Altos, Ca, Us
    View
  • Pegasystems
    General Manager – Customer Service & Sales Automation
    Pegasystems Sep 2022 - Present
    Cambridge, Ma (Remote)
    Lead GM team driving product strategy, product marketing, GTM excellence, and delivery excellence. Re-imagined how to transform large enterprises front to back office with workflow automation and AI-powered decisioning. Refocused the business on a differentiated autonomous service vision and how best to align product development and GTM. Earned the overall top capability score against much larger competitors in Forrester's Customer Service and CRM Waves.
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  • Pegasystems
    Vp Product Strategy – Customer Service & Sales Automation
    Pegasystems Dec 2020 - Sep 2022
    Established a new team to understand how best to differentiate and prioritize development investments to grow the business, focusing on the fusion of workflow automation and AI.
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  • Oracle
    Vp, Product Management & Strategy – Service Cloud Applications & Platform
    Oracle Sep 2015 - Oct 2020
    Redwood Shores, Ca
    Assumed roles of increasing responsibility leading up to running the 50+ person Service product management and strategy team that directed a 1,000+ person engineering organization. Led numerous scaling transformations across a diverse portfolio of products and unified focus through key initiative management practices paired with Agile development. Drove the transition of Oracle’s applications to the cloud through acquisitions and organic development.
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  • Oracle
    Senior Director, Product Management & Strategy – Service Cloud Applications
    Oracle Mar 2013 - Aug 2015
    Scaled expanding collection of application teams with strong portfolio management, roadmap, and Scrum planning.
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  • Oracle
    Senior Director, Product Management & Strategy – Service Cloud Agent Service Center
    Oracle Aug 2011 - Mar 2013
    Accelerated cloud credibility through acquisitions, expanding their footprint up market into Oracle’s customers.
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  • Oracle
    Senior Director, Product Management – Crm Customer Service
    Oracle Jul 2009 - Aug 2011
    Managed the transition of a portfolio of on-prem products generating $100’s millions per year to the cloud.
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  • Oracle
    Senior Director, Product Management – Crm Digital Self-Service
    Oracle Mar 2006 - Jul 2009
    Unified Siebel’s portfolio of eCommerce, eService, and eBilling offerings.
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  • Siebel Systems
    Sr. Director Product Management
    Siebel Systems Jan 2005 - Mar 2006
    Natick, Ma
    Acquired by Oracle, Siebel pioneered and defined the CRM industry.Led Edocs product management business unit and integrated into Siebel. Consolidated overlapping products, discontinued under-performing ones, and refocused development on upgradeable productized solutions.
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  • Edocs
    Director, Product Management
    Edocs Jun 2004 - Jan 2005
    Natick, Ma
    Acquired by Siebel, Edocs provided bill presentment & payment applications to 100 million users and was the cornerstone to modernizing self-service in billing intensive industries such as telco, utilities, and financial services. Managed portfolio of digital solutions.
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  • Taxware
    Director, Product Management & Business Development
    Taxware Aug 2001 - Jun 2004
    Salem, Ma
    Taxware provides tax software for digital & physical merchants and was acquired by govONE Solutions, a First Data payment company. Bridged content and software business models by developing a next generation commerce tax engine that applied frequent tax law changes without requiring software upgrades.
  • Ordertrust
    Senior Product Manager
    Ordertrust Sep 1999 - Jul 2001
    Lowell, Ma
    OrderTrust was a multichannel order fulfillment provider connecting digital & physical merchants to their suppliers. Created an innovative cloud service offering enabling digital loyalty programs to seamlessly reward brick & mortar purchases. Sold business plan to management, defined solution requirements, launched product, closed first 10 customers, and managed the P&L.
  • Arthur Andersen Business Consulting
    Senior Manager
    Arthur Andersen Business Consulting Jun 1992 - Aug 1999
    Boston, Ma
    Delivered a broad array of consulting services developing strategic plans and implementing them with ERP and CRM. Acquired excellent project, people, and client management skills across engagements of increasing complexity.
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Christopher Patterson Education Details

Frequently Asked Questions about Christopher Patterson

What company does Christopher Patterson work for?

Christopher Patterson works for Verint

What is Christopher Patterson's role at the current company?

Christopher Patterson's current role is VP, Product Management.

What schools did Christopher Patterson attend?

Christopher Patterson attended Colby College, University Of Hartford.

Who are Christopher Patterson's colleagues?

Christopher Patterson's colleagues are Tim Hyatt, Suzie Price (Durk-Editor), Dheeraj Sharma, Poornima R, Matt Rinehart, Janardhan Reddy, Seger Yinon.

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