Christopher Paulsen Email & Phone Number

Warwick Farm, Nsw, Au

Liverpool, New South Wales, Australia

As an Auction Coordinator at Grays Online, I specialize in cataloguing and preparing assets for auction with a strong emphasis on the Industrial, Home, and Technology sectors. In this role, I ensure that assets are accurately documented and photographed, providing comprehensive information that enhances the auction process.- Highly organized and experienced cataloguer with expertise in the Industrial, Home, and Technology sectors.- Proficient in managing and coordinating auction-related tasks, including thorough documentation, high-resolution photography, and vendor collaboration.- Demonstrated ability to handle entire projects independently, ensuring all aspects of the job are completed to the highest standards.- Frequently requested by vendors to return for subsequent projects, reflecting a high level of trust and satisfaction with the work delivered.

Sydney, New South Wales, Australia

While working as a CSSS & FOXTEL agent in a Call Centre, I dealt with a wide variety of customer bases to be able to assist within Telstra. CSSS stands for Consumer Sales, Service & Saves. The description of the role was to cover all bases for inbound calls for Telstra Consumer Customers, whether that be to enable the sales of Telstra products, assisting customers with basic servicing enquiries, as well as the retention of customers who wished to leave Telstra.- Moved into the Call Centre role with prior experience within Telstra, enabling for a quick transition from Retail into Contact Centre role with no hassle.- Dedicated logistics planner within my Team, keeping an eye on existing and pending tasks / calls that were needing to be done by team members.- Took on the role of SME whilst Team Leader was absent, being able to answer questions that peers asked and couldn't have answered immediately.- Had a heavy influence on the CRM space within Telstra when initially moving into this role.- Finished off Q2 FY24 by being a top 20 in KPI performance wise as an agent within Telstra Contact Centres Australia.

Bankstown, New South Wales, Australia

As the Retail Business Specialist, I take on complex Business customers with accounts that can date back to the introduction of the systems they are in. I also handle Business Operations / Support for the store, and this includes Device Care Management, End of Day Reconciliation, and certain Business processes such as training, coaching and General Management.- Dedicated Business Support for the Retail Store.- Contributed towards achieving a record-high sales month in July, moving into the top 150 stores nationally.- Actively participating in the Delivering Game Changing Tools team as a Senior User to deliver a better experience with the CRMs that our Front of House teams use on a daily basis.- Dedicated Floor Manager for queueing customers and handling customer base at a retail level.

Miranda, New South Wales, Australia

As an Assistant Store Manager for Telstra, my role is to ensure that our team's KPI's are going to be met in order to realize the company's objectives. This involves scheduling and running regular Team Meetings; going through our store's performance and identifying key weaknesses and possible opportunities to improve. - Dedicated frontline coach for Store Managers & consultants across retail area- Participating in ongoing projects for mission teams, leading to deployment of new CRM changes across Consumer & Small Business- Senior User in CRM software rolled out for Consumer & Small Business- Developed and contributed to user guides for CRM software- Training and developing new staff utilising self-developed user guides & coaching.

Carnes Hill

Placed into secondment as a Hybrid Assistant Store Manager / Operations Specialist, conducting both Back of House Operations duties, as well as using coaching and engagement to perform Assistant Store Manager duties. This included inventory and budget management to maintain stock flow for the store, and to uphold our inventory integrity. This also included performing on-floor duties to assist consultants with issues they faced with either systems or customers.- Achieved record high KPIs across store compliance, sales & Net Promoter Score (NPS), obtaining & maintaining a rank 1 store across Australia.- Dedicated frontline coach for Store Managers & consultants across retail area- Begun journey in Project Management by collaborating with the Delivering Game Changing Tools team, affecting sales and service across Consumer & Small Business.- Placed into secondment after short successful 7-month period as a high-ranking consultant.- Managing inventory & budget integrity through stock flow control and compliance.

Eastgardens, New South Wales, Australia

Edmondson Park, New South Wales, Australia

During a Christmas Casual period, I was hired at iPlay to be a Cashier in the Arcade Section. However, I was then moved into the Bar to assist the company with its struggling sales. This allowed me to fully flesh out new ideas that I wanted to bring into the company.- Handled a small-scale team across different sections of the business- Inventory management & compliance for the Arcade's purchaseable items and Bar items.- Redesigning the beverage menu for the Bar to sell modern and popular beverages, leading to a 50% increase in revenue made for the business.

Bathurst, New South Wales, Australia

Bathurst, New South Wales, Australia

Bathurst, New South Wales, Australia

Orange, New South Wales, Australia

Bathurst, New South Wales, Australia

After working as a casual at McDonald's Bathurst while going through High-school, the management saw an opportunity for me to move into a more intense role of Crew Trainer. This allowed me to perform some higher duties such as inventory management, rostering, training and developing staff.- Assisted in the recruitment and training of new staff for a larger scale restaurant- Quality Control over stock entering inventory, and food being prepared for customers- Managing separate sections of the restaurant to maintain operational flow.

Bathurst, New South Wales, Australia

Bathurst, New South Wales, Australia

Working as a Trade Assistant with OzChoice Pty Ltd, my role was to ensure that I could assist the Licensed Tiler to perform her work duties by providing manual labour support.Duties Performed:- Shovelling mounds of dirt, sand and mud to create screed.- Carrying heavy loads of tiles, and unpacking them for the Primary Tiler to use.- Grouting tiles efficiently and effectively for large areas in a short period of time- Cleanup of job sites prior to and after work had been completed