Chris Brady Email & Phone Number

Valrico, Fl, Us

New York City Metropolitan Area

- Directly responsible for culture, operations and performance for Vetco Total Care Hospitals in NYC/NJ market. - Responsible for overall hospital leadership and paraprofessional retention in market. - Support Area Medical Director in the recruitment, hiring, coaching and supervision of doctors in the market. - Ensure effective execution of performance including financial performance for all area hospitals; partnering with Area Medical Director to deliver on quality and compliance. Accomplishments- Overseen growth - including hiring, staffing and retention- in Vetco Total Care hospitals in NYC metro area from 5 to 16 during time in role. - Recognized 2x as Petco Elite Achiever for company-leading performance. - Recognized as Petco Epic Elite Achiever in 2022 for Area Operations Manager of the Year. - Graduate of Petco’s Next Gen Leadership Program in 2022.

Greater New York City & New England

- Oversaw Sales and Operations for Vetco Vaccine Clinics Metro NYC and New England Markets. - Directly accountable for performance and operations for team of 8 operations leaders and approximately 200 Vetco partners in the northeast. - Oversaw successful releaunch of Vetco clinics in 250+ Petco locations and record revenue growth of territory following COVID shutdown. - 4 time Petco Elite Achiever award winner for company-leading performance.

Greater New York City Area

As the district services leader for Petco, I oversaw specialty sales and services for the largest volume sales district in the company, producing $84M in annual sales and $7M in pet services across 23 locations. I recruit, hire, train, and mentor the services team to encourage professional development and provide excellent customer service. To improve efficiency, I analyze P&L performance, review trends, and introduce process improvements while collaborating with stakeholders to reach budget and sales goals, review promotional programs, maintain safety standards, and resolve issues and conflicts.Accomplishments include:♦ Growing pet services revenue 7% and vet services sales 19%, leading company dog training sales and average grooming ticket sales.♦ Collaborating with the regional pet services director to improve the pay structure of the vet services team and align vet services with store sales and productivity goals.

Philadelphia, Pa & Long Island, Ny

"While the market leader I led five retail locations with individual annual revenues of up to $2M, and hired, trained, and coached store leaders to promote employee development, maintain compliance with organizational policies and procedures, and deliver excellent customer service.To continually improve sales and meet payroll goals, I developed objectives and strategies, monitored performance, addressed P&L issues, and assessed merchandising. Additionally, I addressed employee issues and conflicts to maintain positive environment. Accomplishments include:♦ Increasing sales and improving customer service by realigning, strengthening, training, and supporting leadership teams in multiple markets.

Union Square, New York, Ny

As the store leader for Petco’s flagship location in New York City, I managed all aspects of the $11M location while supervising 55 team members and six direct reports. To reduce operating costs, I hired, trained, and coached employees to meet sales goals, monitored and maintained store inventory, reviewed merchandising, analyzed product trends, and implemented promotions and policies that improved salesBy collaborating with upper management, I was able to reach budget and sales goals, and support organizational goals, and promptly resolved employee and customer issues and conflicts. Accomplishments include:♦ Serving as the co-organizer for Adoptapalooza, the largest bi-annual mega adoption event in NYC, which included animal welfare organizations, vendor sponsors, and national level events team members.♦ Encouraging internal growth and increasing retention by promoting five assistant managers to store managers.