I established and grew relationships with key decision-makers within accounts to streamline successful experiences. I engaged customer base in dialogue related to growth, including their planned and potential needs. I coordinated efforts between various IBM Teams to achieve optimal satisfaction. I guided client’s IT executives through changes needed to unlock hybrid cloud values. I demonstrated value of C & CS Growth Offerings to identify additional opportunities for adoption. I activated early… Show more I established and grew relationships with key decision-makers within accounts to streamline successful experiences. I engaged customer base in dialogue related to growth, including their planned and potential needs. I coordinated efforts between various IBM Teams to achieve optimal satisfaction. I guided client’s IT executives through changes needed to unlock hybrid cloud values. I demonstrated value of C & CS Growth Offerings to identify additional opportunities for adoption. I activated early renewal conversations. I defined roadmaps for implementation and value realizations. I conducted workshops with customers to align IT architecture, integration & migration requirements. • Received Cloud Certification while supporting my accounts and driving revenues by demonstrating the necessary skills to engage with clients looking to select and design a solution based on IBM Cloud, while illustrating how solution offerings can help customers realize benefits• Achieved Appreciation Award from senior management by swiftly connecting with 50 inherited clients within three months through maintaining helpful rapport with customers, handling multiple clients through hardware refreshes, datacenter migrations, and legacy colocation transitions Show less

I resolved support cases by assisting customers via live digital communication. I focused on IBM Cloud service adoption programs, promotions, e-nurture, digital funnel, and campaigns that grew significant portfolio revenue and client success impact. I supported overall IBM Cloud GTM alignment for routes to market with Cloud, Data, and AI and Partners. I collaborated with Client Success and Digital Sales teams to digest marketing funnels, establish and execute KPIs for service adoption, and… Show more I resolved support cases by assisting customers via live digital communication. I focused on IBM Cloud service adoption programs, promotions, e-nurture, digital funnel, and campaigns that grew significant portfolio revenue and client success impact. I supported overall IBM Cloud GTM alignment for routes to market with Cloud, Data, and AI and Partners. I collaborated with Client Success and Digital Sales teams to digest marketing funnels, establish and execute KPIs for service adoption, and build digital campaigns to address market landscape. I took a high level of ownership while liaising across matrix teams.• Achieved top performance recognition for caseload and sales metrics by maintaining a high net promoter score and swiftly and effectively assisting support tickets Show less

I drove brand revenue and generated new business by managing existing customer relationships. I utilized built portfolio of software solutions in the data warehouse, analytics, big data, data governance, data integration, and cloud solution segments to communicate effectively. I identified, prioritized, and oversaw the progression of all sale opportunities. Developed strategies by engaging in consultative solution selling, involving IBM Client Teams or critical Business Partners. I maintained a… Show more I drove brand revenue and generated new business by managing existing customer relationships. I utilized built portfolio of software solutions in the data warehouse, analytics, big data, data governance, data integration, and cloud solution segments to communicate effectively. I identified, prioritized, and oversaw the progression of all sale opportunities. Developed strategies by engaging in consultative solution selling, involving IBM Client Teams or critical Business Partners. I maintained a thorough understanding of the client's trends, business processes, financial measurements, performance indicators, and client's essential competitors to grow relationships. I financially demonstrated the value of IBM's solutions and positively differentiated those solutions from the competitors to technical buyers.• Generated $500K in new business by spearheading, developing, organizing, and promoting a Technology Symposium targeting high level IT Officers to join a half-day in-person event in Boston Show less

100% Achievers Trip Award Winner2005,2006,2007,2008