Christopher Phinney Email & Phone Number

Insurance Investigator with five years of progressive experience conducting investigations, making data-driven decisions, and building strong client relationships in law enforcement and private insurance fields. Background in criminal justice and law enforcement. Broad professional network of legal firms, insurance providers, law enforcement agencies, mechanic and body shops, and other industry partners across the Southeast U.S. Keen interest in joining a special investigations unit (SIU) at a reputable insurance company with opportunities to grow and learn.KEY STRENGTHSInvestigations & AuditsHigh-Touch Case ManagementClaim and Liability CalculationsInterpreting Contracts, Policies, Police Reports, and Medical NotesBackground Searches, Witness Interviews, and StatementsSocial Media Searches and ResearchSchedule and Time ManagementCustomer ServiceGuiding People Through High-Stress, Time-Sensitive Situations Relationship-Building Communication and Support via Phone, Email, and In PersonAbility to Follow Up, Sell, and Secure CommitmentsEarning Customer RetentionTechnical Skills & SoftwareCompliance With All State and Federal RegulationsMicrosoft Office (Excel, Word, Outlook, PowerPoint)CCC Intelligent Solutions, Accurint, and Insurance Services Office (ISO)Medical Review: AIS, LNAVData Record keeping and ReportingEDUCATION & LICENSUREProperty and Casualty Insurance Adjuster LicenseRegistered in All 50 U.S. States, 2020Bachelor of Science (BS) in Criminal Justice, Minor in Security Studies East Carolina University, Greenville, NC, 2017Dean’s List, May 2017President and Treasurer, Bass Fishing Club, 2015 to 2017Basic Law Enforcement Training (BLET)Wake Technical Community College, Raleigh, NC, 2019Advanced Driver TrainingNorth Carolina State Highway Patrol, 2019Certification Training in National Incident Management System (NIMS)FEMA Emergency Management Institute, 2019Introduction to the Incident Command SystemIntroduction to the National Incident Management SystemIntroduction to the National Response FrameworkNational Infrastructure Protection PlanActive Shooter: What You Can Do

Listed skills include Customer Service, Data Analysis, Criminal Justice, Law Enforcement, and 12 others.