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@stubhub.com
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3 phones found area 860 and 203
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Christopher Pierce is listed as STRATEGY & OPERATIONS LEADERSHIP & CHANGE at Webster Bank, a company with 3149 employees, based in Southington, Connecticut, United States. AeroLeads shows a work email signal at stubhub.com, phone signal with area code 860, 203, and a matched LinkedIn profile for Christopher Pierce.
Christopher Pierce previously worked as Director Business Process Optimization at Webster Bank and Head of Global Payment Operations at Stubhub. Christopher Pierce holds Bachelor Of Science, Business Administration - Marketing from Central Connecticut State University.
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AeroLeads found 2 current-domain work email signals for Christopher Pierce. Compare company email patterns before reaching out.
I am a Global Operations Leader, relentless in re-imagining solutions to drive performance improvement strategies and continuous innovation programs across the media, e-commerce, retail, and insurance sectors. With over 24 years of experience leveraging strategic, technical, and industry knowledge, I demonstrate fluency in analyzing operational workflows, engineering new business processes, and expanding organizational capability while simultaneously navigating challenges and improving stakeholder engagement. Expert policy maker skilled at utilizing data to better inform practice and build organizational infrastructure to support strategic goals.✓ Design-thinking mindset, adept at creating agile business processes and improving operational frameworks. ✓ Visionary leader with a passion for building strategically focused teams and encouraging critical thinking.✓ Subject matter expert, fluent in optimizing cross-functional collaboration to deliver game-changing outcomes.Career Highlights:- Led the amalgamation of North America and International Payments infrastructure to globally centralize processes.- Elevated customer service levels to achieve a 3-day improvement in handling times.- Delivered a $3M savings with the implementation of an internal audit and approval framework to verify spend.- Generated an additional annual savings of $5.5M with the institution of new policy.- Boosted accuracy rates and spend reporting rates by 35%, helping drive customer compensation decisions. - Led 12-month migration project to support the $4.05B acquisition of Stubhub (from eBay) by Viagogo. - Decreased transaction loss by 20% with the introduction of SOPs and expansion of reporting capabilities.- Lowered customer restitution spend by $20M through the design and application of quality service policy.- Increased customer satisfaction by over 20% and attained high repeat purchase rates with a customer-centric refund strategy following Covid-19 pandemic.- Improved processing time with automated bulk refund processing tools.- Reduced sourcing and payment issue run rates, producing cost savings well above $5M per year. Areas of Expertise:Strategy Creation | Leadership & Coaching | Systems Optimization | Continuous Innovation | Internal AuditsProject Management | Employee Engagement | Change Management | Customer Excellence | Lean & Six SigmaBusiness Metrics & KPIs | Stakeholder Communication | Policy Design | Financial Analysis & Reporting
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Southington, Connecticut, United States
Support the Webster Bank Contact Center with Change Management initiatives and Continuous Improvement. Work with Leadership team and subject matter experts to identify process efficiencies utilizing Lean Six Sigma philosophy.
United States
Lead and execute the operational service delivery roadmap for the Global Payments business. Oversee lifecycle of payment process and partner with various internal teams to achieve customer commitment, enhancing servicing strategies for optimal user experience. Drive productivity and quality goals with the continued digitization, automation, and modern.
United States
In concurrent roles, spearheaded the delivery of strategic priorities to build business capacity and extend customer engagement through innovative policy development, productivity enhancements, reduced transactional costs, and integrated reporting tools. Developed strong relationships across internal and external communities, analyzing business challenges.
United States
Responsible for tracking, analyzing and reduction of $50 million Transaction Loss spend. Partnership with finance, accounting and customer service to drive policies that created customer satisfaction and reduction in transaction loss
East Granby, CT
Managed the day-to-day operations and exceptions handling processes for Payments, Sourcing, and Shipping teams. Analyzed case data and implemented policies, standards, and frameworks to resolve gaps and meet quality, cost, and service goals. Drove daily and weekly exception analysis and performance reporting, delivering timely and accurate key metrics to.
Torrington, CT
Drove strategy and operations for 33 retail stores across four states, expanding customer base through elevated service and product standards to increase market share and boost profits. Designed innovative growth and pipeline strategies while simultaneously strengthening employee engagement and professional development to promote a customer-oriented.
Directed operations of team providing service to all participants with annuitized contracts including; customer satisfaction, training and development and process improvements.Tracked production and quality to ensure department and compliance standards were met.Collaborated on Retirement Initiative Project to develop new products and technology.Provided.
Facilitated the evaluation of individual locations to ensure the development of store personnel and growth of profits. Developed merchandising techniques and implemented training strategies.Performed human resource tasks and acted as liaison between corporate office and district management. Communicated effectively to create strong business.
Directed all store operations; including hiring of store personnel, meeting payroll budgets and achieving sales goals. Increased sales by 30% while reducing shrinkage.Built productive teams through motivation, training and accountability measures
Other employees you can reach at websterbank.com. View company contacts for 3149 employees →
Bruce Gibson
Colleague at Webster BankNew York, New York, United States, United States
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LK
Larry King
Colleague at Webster BankBridgeport, Connecticut, United States, United States
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Shelly Ann Richards
Colleague at Webster BankNew York City Metropolitan Area, United States
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Phaneendra Vittamsetty
Colleague at Webster BankHartford, Connecticut, United States, United States
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Melanie Cartagena
Colleague at Webster BankVernon Rockville, Connecticut, United States, United States
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Susan Friello
Colleague at Webster BankEast Haven, Connecticut, United States, United States
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JL
James Lane
Colleague at Webster BankWilton, Connecticut, United States, United States
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Michael Buckley
Colleague at Webster BankWatertown, Connecticut, United States, United States
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MK
Mavis Kula
Colleague at Webster BankCheshire, Connecticut, United States, United States
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MJ
Madelyn Jones
Colleague at Webster BankWaterbury, Connecticut, United States, United States
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Quick answers generated from the profile data available on this page.
Christopher Pierce works for Webster Bank.
Christopher Pierce is listed as STRATEGY & OPERATIONS LEADERSHIP & CHANGE at Webster Bank.
AeroLeads has found 2 work email signals at @stubhub.com for Christopher Pierce at Webster Bank.
AeroLeads has found 3 phone signal(s) with area code 860, 203 for Christopher Pierce at Webster Bank.
Christopher Pierce is based in Southington, Connecticut, United States while working with Webster Bank.
Christopher Pierce has worked for Webster Bank, Stubhub, Eblens Clothing & Footwear, and The Hartford.
Christopher Pierce's colleagues at Webster Bank include Bruce Gibson, Larry King, Shelly Ann Richards, Phaneendra Vittamsetty, and Melanie Cartagena.
You can use AeroLeads to view verified contact signals for Christopher Pierce at Webster Bank, including work email, phone, and LinkedIn data when available.
Christopher Pierce holds Bachelor Of Science, Business Administration - Marketing from Central Connecticut State University.
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