Christopher Pitchford Email & Phone Number

Montreal, QC, CA

• Managed top enterprise and strategic accounts to drive online revenue growth through platforms like Order with Google and clients' own websites, using targeted strategies and action plans.
• Mitigated churn by implementing retention strategies and cross-functional churn rescue plans, enhancing client satisfaction and loyalty.
• Led Voice of Customer (VoC) initiatives to gather client insights, collaborating with Product Owners and Project Managers to drive continuous improvement and enhance overall client experience and efficiency.
• Consulted on business and brand strategy, identifying growth opportunities and aligning with clients' sales goals to support long-term success.
• Maximized product value for clients by ensuring full utilization of our product suite and introducing new offerings tailored to evolving needs, enabling seamless backend integrations and allowing clients to focus on.

• Nurtured relationships with 80 brands under 2 restaurant groups
• Conducted strategic QBRs to align strategies, assess performance, and identify growth opportunities
• Executed effective cross-sell and upsell strategies, contributing to substantial revenue growth
• Revived seven brands, generating $250,000+ in revenue within 12 months through menu redesign, branding updates, and promotional strategies
• Negotiated contracts, optimizing revenue, and mitigated churn through data-driven strategies

• Addressed client issues, ensuring swift and seamless resolutions as the primary point of contact
• Managed relationships with key clients to understand their needs and ensure satisfaction
• Collaborated with internal teams (support, marketing, menu) to meet and surpass client expectations

• Conducted targeted outreach to strategic and enterprise brands in the restaurant industry
• Leveraged social media to identify and connect with potential clients
• Presented to decision-makers, effectively communicating value propositions

• Proficiently executed impactful cold calling and email outreach strategies
• Secured strategic meetings for Territory Sales Representatives
• Organized Salesforce CRM, driving lead creation and targeted prospecting

• Identified and pursued key decision-makers in targeted industries
• Utilized diverse channels for effective prospecting and lead generation
• Performed product presentations, successfully closed deals, and surpassed sales targets

• Successfully implemented effective cold calling and email outreach strategies
• Scheduled qualified meetings for Account Executives
• Managed Salesforce CRM to foster lead creation and focused prospecting

• Managed a team of 40 specialists in chargeback and dispute operations
• Provided ongoing coaching, conducted performance reviews, and resolved escalations
• Implemented strategies for skill enhancement and productivity

Bcomm, Finance

Dec, Commerce