Christopher P. Johnson Email & Phone Number

Princeton, Nj, Us

Princeton, New Jersey, United States

Princeton, New Jersey, United States

As the Senior Director of Technology Solutions at ETS, I lead a team of 23 professionals across three departments. My leadership emphasizes collaboration and innovation, driving our team to deliver exceptional results. My teams excel at leveraging the ability to identify and mitigate organizational risks and embrace opportunities for innovation and efficiency.

Princeton, New Jersey, United States

In this role, I defined and oversaw the scope of work and budgets for a Product Owner team and a UI/UX specialist team. I strategically positioned the Technology Solutions area as a hub for the Assessment Division's technology demands. Key achievements include redefining the billing and reporting framework for SaaS clients, which influenced implementation across divisions, and managing the transition of certain technology roles to strategic sourcing providers, all while ensuring continuity and addressing staffing challenges effectively.

Princeton, New Jersey

As Senior Manager, I spearheaded the implementation of the first SaaS model for a proprietary software platform, generating significant incremental annual revenue. I led multiple sustainability initiatives, optimized processes, and achieved significant cost savings. Additionally, I developed and implemented a revised ServiceNow metric dashboard for my area's operational support function, enhancing operational transparency and efficiency.

Princeton, New Jersey

I managed a team responsible for user assistance for a proprietary software platform, transitioning from a SharePoint-based system to ServiceNow. This change included defining new procedures and metrics, improving efficiency and responsiveness. I also coordinated the Assessment Division's technology refresh effort and designed a standardized end-user communications framework, ensuring clear and consistent messaging across the organization.

New York, New York

At Tower Legal Solutions, I assisted clients with process evaluation and optimization, focusing on cost reduction and risk mitigation. I performed technology needs and spend analysis, coordinated legal vendor management, and oversaw client cost recovery efforts. My strategic insights and technological acumen enabled clients to streamline their operations and enhance efficiency.

New York, New York

I managed all phases of litigation eDiscovery, including data collection, processing, review, and production workflows. My role as project lead for high-profile cases involved coordinating large-scale data management and ensuring efficient, accurate document review. I also designed review workflows and coding protocols, optimizing team performance and case outcomes.

Greater New York City Area

I coordinated regulatory matters by establishing rapport with regulators and drafting responses to inquiries. I designed review workflows and coding panels, ensuring compliance and accuracy. My role was crucial in managing data processing and facilitating communication between departments to address regulatory challenges effectively.

New York, New York

As a Senior Project Coordinator, I advised on eDiscovery topics and managed complex document reviews and trial preparation activities. I developed sustainable processes for matter management, leading to increased efficiency and reduced operational costs. My ability to consult with diverse stakeholders ensured successful project execution.

New York, New York

In this role, I supported multi-jurisdiction litigation matters, coordinating international travel and extensive consultation with IT professionals and litigation support staff. I prepared vendor service offering and price summaries, developed budgets, and led process optimization efforts, enhancing overall project efficiency. I also coordinated the process and technology migration of high-volume litigation matters, ensuring efficient handling of extensive document reviews. I led a dedicated team and liaised with IT professionals to maintain comprehensive databases, supporting high-profile litigation cases effectively.

New York, New York

As a Litigation Legal Assistant, I led a team managing high-volume, high-profile litigation matters. I coordinated concurrent workstreams, managed data conversion and coding with external vendors, and liaised with the litigation technology department, ensuring efficient and accurate case handling.

Richmond, Virginia

I served as a case coordinator for over 1,000 concurrent toxic tort claims, maintaining the primary case management database and facilitating communications with national counsel and clients. My role ensured accurate and efficient case management and data handling, contributing to successful litigation outcomes.