Christopher Roberts Email & Phone Number

United Kingdom

Cayman Islands

Cayman Islands

• Installing and configuring new hardware and software• Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, replication, and stand‐by servers• Applying operating system updates, patches, and configuration changes• Adding, removing, or updating user account information and related tasks• Answering technical queries and assisting users when needed• System performance tuning• Assisting with the network infrastructure• Creating and maintaining system documentation related to system and network configurations and end user procedures• Troubleshooting any reported problems• Maintaining excellent communication with the Head of Information Technology on all tasks and projects

Cayman Islands

• Provided computer repair services to private customers. • Diagnosed software issues, installed updates or new software, and removed malicious programs. • Break down systems, remove malfunctioning hardware, and install new parts. • Resolve selected issues with smart phones and tablets. • Develop knowledge of derivative markets and risk management techniques, and provide support for ancillary research, consulting and advisory work• Development and Implementation of miscellaneous tools to support trading and risk management activities• Maintain and improve the existing trading models and operational framework• Perform my daily work with the highest integrity and ethical standards• Develop local quantitative expertise with support from multiple Teams globally

Cayman Islands

• Responsible for maintaining smooth operations of all Company networks, systems, IT security infrastructure and telecommunications services• Provides technical support to users of the bank as needed, diagnoses and resolves connectivity problems• Deal directly with hardware/software vendors for purchasing/pricing and support• Created and published documentation for new and existing procedures• Responsible for proactively researching and testing software solutions• Created, evaluated, tested and implemented server technologies• Monitored, analyzed and reported on server operation and performance• Experience managing network NTFS permissions and security in a regulated environment and ensured 24x7 operational• Evaluated, tested, and recommended appropriate technology for use in the network environment• Installed, configured, and optimized core servers and software • Keeps management well informed of area activities. Additionally, takes part in the installation and maintenance of all data cabling associated with LAN, personal computers, modems, and Internet communications throughout the organization• Works with relevant vendors to upgrade and implement changes to the phone system in conjunction with Senior Management's goals and objectives• Ensures the security of the Company’s computer data and account information. • Coordinates with management to establish and implement operating system goals and objectives• Enhances information systems results by identifying information systems technology opportunities and developing application strategies

Cayman Islands

• Partnered with Tier II and Tier III help desk peers to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.• Received "outstanding" ratings on performance reviews, with top marks in teamwork, customer service, communication skills and technical problem-solving.