Chris Mccabe Email & Phone Number

Greater Los Angeles Area

Provide consulting services focusing on ERP software, staffing, operations, customer service, management reporting and IT technology. Analyzed multiple enterprises targeted for investment or acquisition. Implemented operational and process improvements that have yielded revenue growth, cost reduction, and increased profitability. Also implemented a system to improve the customer experience, hired and trained new staff, and improved the information flow throughout the enterprise.

Greater Los Angeles Area

Implemented ERP Financial Software, Customer Service & Reservation System, Management Reporting, electronic payment system and managed the team creating a Marketing presence. Also created policy and procedures to improve and manage customer relations. Negotiated improved contracts and relationships with vendors.Recruited and trained new customer service staff that could operate both on-site or off-site using technology and procedures that led to a significant increase in customer… Show more Implemented ERP Financial Software, Customer Service & Reservation System, Management Reporting, electronic payment system and managed the team creating a Marketing presence. Also created policy and procedures to improve and manage customer relations. Negotiated improved contracts and relationships with vendors.Recruited and trained new customer service staff that could operate both on-site or off-site using technology and procedures that led to a significant increase in customer retention.The new payment procedures and controls eliminated bad debts and improved the bottom line. Show less

Greater Los Angeles Area

A group consisting of former managers and executives in the Telecom industry. Project leader for the successful design, testing, implementation and training of a document management system for the civilian employees of a Virginia based Defense contractor. The initial roll out to 30 employees was followed up at multiple locations by the team trained in the pilot. Managed the design and implementation of ERP, customer support and vendor management systems for Creditel.Worked with the… Show more A group consisting of former managers and executives in the Telecom industry. Project leader for the successful design, testing, implementation and training of a document management system for the civilian employees of a Virginia based Defense contractor. The initial roll out to 30 employees was followed up at multiple locations by the team trained in the pilot. Managed the design and implementation of ERP, customer support and vendor management systems for Creditel.Worked with the investors to complete the Business Plan and present to other potential investors for the Creditel enterprise. Modified technology selections for the encryption design and worked with the developers on the successful prototype.Worked with my fellow partners to launch a VOIP based International Call Center Enterprise. Show less

Greater Los Angeles Area

Recruited to oversee the selection, development, implementation and management of technology and applications which contributed to the significant revenue growth for this International Telecom Service Provider.Moved the organization from obsolete database and developmental technology to the MS SQL suite. Directed the development of a hugely successful proprietary software application for the wholesale component of the business.Redesigned IT structure and staffing configuration to reduce… Show more Recruited to oversee the selection, development, implementation and management of technology and applications which contributed to the significant revenue growth for this International Telecom Service Provider.Moved the organization from obsolete database and developmental technology to the MS SQL suite. Directed the development of a hugely successful proprietary software application for the wholesale component of the business.Redesigned IT structure and staffing configuration to reduce costs and contribute to profit growth.Revamped International Customer Service and recruited and trained new and existing staff which led to 100% Retail Customer retention.Selected and implemented ERP software [Epicor] to prepare for projected growth. Show less

Greater Atlanta Area

A boutique consulting practice focused on Oracle Financial Application implementations, systems management, training and education.ERP Implementation & Project Manager overseeing the design, roll out and user training of the Oracle Financials suite for Nations Healthcare in Atlanta and AT&T’s South American operations headquartered in Caracas, Venezuela. Directed and Managed the hardware and ERP systems integration for Worldcom in Jackson, MS after their acquisition of IDB.

Culver City, Ca

Director of Applications. Focused on custom development as well as Oracle ERP systems implementation for this International Telecom Enterprise. Ultimately led the IT Systems merger between IDB and LDDS Worldom.