Christopher P. Email & Phone Number

I am an experienced Operations Manager adept at optimizing processes, improving efficiency, and ensuring customer satisfaction. With over 9 years of expertise in operations management, project management, and personnel management, I excel at streamlining operations to deliver exceptional results. Throughout my career, I have successfully led initiatives to implement process improvements that positively impacted customer satisfaction and reduced costs. As an Operations Manager, I identified new retail opportunities, optimized operations across multiple stores, and implemented innovative solutions to improve cost-effectiveness. I have a proven track record of leveraging data and analytics tools like Salesforce, Tableau, and Excel to generate strategic insights and facilitate data-driven decision making. My passion lies in continuous process improvement, fostering cross-functional collaboration, and relationship building with stakeholders at all levels.I thrive in fast-paced environments, adeptly managing multiple projects and priorities simultaneously while maintaining sharp attention to detail. With my operations experience and project management skills, I am positioned to drive business success through optimized processes, improved efficiency, and maximized customer satisfaction.

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  Project Manager

  Charter Communications

  Aug 2021 - Present - Newtown, Connecticut, United States

  • Spearheaded the creation and rollout of comprehensive process document creation and update procedure, significantly enhancing operational clarity and efficiency.• Administered SharePoint and Smartsheet platforms, including report creation and system updates, ensuring seamless operations.• Directed new team processes for escalated field issues, improving response times and service quality.• Collaborated with cross-functional teams to resolve payment disputes and discrepancies, resulting in improved vendor relationships and timely payments.