Christopher Pruna Email and Phone Number
Christopher Pruna work email
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Christopher Pruna personal email
Hello I'm Chris,As a Bilingual IT Support Specialist with a strong foundation in network troubleshooting, system administration, and end-user support, I am dedicated to delivering reliable and efficient IT solutions. With experience supporting over 500 users across multiple locations, I am skilled in addressing complex technical issues, configuring network hardware, and guiding users through new technology. Recently, I contributed to a large-scale phone system overhaul, managing hardware updates and training staff on Cisco handheld devices.I am passionate about optimizing IT processes through automation and proactive problem-solving, consistently aiming to reduce system downtime and enhance user satisfaction. Known for my collaborative and service-oriented approach, I look forward to bringing my technical expertise and drive for improvement to new challenges.
Crescent Heights
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It SpecialistCrescent Heights Nov 2024 - PresentMiami, Florida, UsAs an IT Specialist at Crescent Heights, I played a key role in the successful opening of Forma, a high-end residential building in Miami. My contributions include:๐๐ฉ๐๐ง๐ข๐ง๐ ๐๐ง๐ ๐๐ง๐ฌ๐ฉ๐๐๐ญ๐ข๐จ๐ง ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ:โข Ensured all 585 units were Wi-Fi-ready and equipped with smart home technology, including Lutron lighting systems, sound systems, and leak detection technology.โข Conducted thorough inspections to verify readiness and compliance with luxury standards.๐๐ง๐ฌ๐ข๐ญ๐ ๐๐๐๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐๐๐ญ๐ฎ๐ฉ:โข Supported the setup and troubleshooting of key amenities, including elevators, golf simulators, audio-visual systems, TVs, sound systems, sprinkler systems, LED lighting, and servers.๐๐๐ฌ๐ข๐๐๐ง๐ญ ๐๐ง๐ ๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ:โข Provide daily IT support to over 600 residents, managing connectivity, software, and network-related issues to ensure a seamless living experience.
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It Support Specialist / Business AnalystPalace At Home, The Jun 2022 - Dec 2024Provided comprehensive IT support across six locations, resolving hardware, software, and network issues for over 500 employees. Aided in a major project to overhaul the handheld phone system, involving hardware replacement at each location and training all users on the new Cisco handheld devices. Configured and maintained Cisco switches, Fortinet firewalls, and various peripherals, reducing system downtime Performed advanced network troubleshooting, including Wi-Fi, LAN, and VPN setup, to ensure connectivity. Automated workflows using Excel and SQL, enhancing efficiency and system performance in IT operations. Supported end users with account setups and software troubleshooting, ensuring smooth daily operations. -
It Help Desk AssistantPalace At Home, The Jun 2022 - Sep 2023Provided Tier 1 support for end users, resolving software issues (Office365, JIRA) and basic hardware configurations. Assisted with account setups, password resets, and remote access troubleshooting via TeamViewer and RSMT. Documented service tickets to ensure timely resolution and maintain high user satisfaction. Streamlined onboarding by setting up accounts and systems for new hires, improving access efficiency.
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Private Duty SupervisorPalace At Home, The Jan 2021 - Jun 2022Coordinated schedules for nurses across six Assisted Living Facilities (ALFs), boosting operational efficiency by 20% and reducing labor costs by 10%. Acted as the primary contact for clients, families, and healthcare staff, ensuring clear communication and alignment on scheduling needs. Utilized Excel and CRM tools to manage schedules, track availability, and handle last-minute changes efficiently. Addressed client inquiries and requests promptly, building strong relationships and ensuring client satisfaction through consistent support.
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Relationship BankerSouth Florida Educational Federal Credit Union Jan 2019 - Jan 2021Miami, Florida, UsManaged client accounts, transactions, and inquiries, providing personalized service that increased customer satisfaction by 15%. Monitored accounts for fraud, ensuring the security of client information and adherence to financial protocols. Delivered technical assistance to clients, guiding them through mobile banking app usage and troubleshooting login issues, especially for elderly clients. Maintained accurate transaction records and ensured compliance with banking standards through organized documentation.
Christopher Pruna Education Details
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Western Governors UniversityGeneral -
Southwest Miami Senior High SchoolAccounting And Finance
Frequently Asked Questions about Christopher Pruna
What company does Christopher Pruna work for?
Christopher Pruna works for Crescent Heights
What is Christopher Pruna's role at the current company?
Christopher Pruna's current role is Bilingual IT Support Specialist and recent graduate with solid experience in network troubleshooting, system administration, and technical support. Skilled in resolving complex technical issues..
What is Christopher Pruna's email address?
Christopher Pruna's email address is ch****@****fcu.org
What schools did Christopher Pruna attend?
Christopher Pruna attended Western Governors University, Southwest Miami Senior High School.
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