Christopher Pruna Email & Phone Number

Miami, Florida, Us

As an IT Specialist at Crescent Heights, I played a key role in the successful opening of Forma, a high-end residential building in Miami. My contributions include:𝐎𝐩𝐞𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐈𝐧𝐬𝐩𝐞𝐜𝐭𝐢𝐨𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:• Ensured all 585 units were Wi-Fi-ready and equipped with smart home technology, including Lutron lighting systems, sound systems, and leak detection technology.• Conducted thorough inspections to verify readiness and compliance with luxury standards.𝐎𝐧𝐬𝐢𝐭𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐒𝐞𝐭𝐮𝐩:• Supported the setup and troubleshooting of key amenities, including elevators, golf simulators, audio-visual systems, TVs, sound systems, sprinkler systems, LED lighting, and servers.𝐑𝐞𝐬𝐢𝐝𝐞𝐧𝐭 𝐚𝐧𝐝 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:• Provide daily IT support to over 600 residents, managing connectivity, software, and network-related issues to ensure a seamless living experience.

Provided comprehensive IT support across six locations, resolving hardware, software, and network issues for over 500 employees. Aided in a major project to overhaul the handheld phone system, involving hardware replacement at each location and training all users on the new Cisco handheld devices. Configured and maintained Cisco switches, Fortinet firewalls, and various peripherals, reducing system downtime Performed advanced network troubleshooting, including Wi-Fi, LAN, and VPN setup, to ensure connectivity. Automated workflows using Excel and SQL, enhancing efficiency and system performance in IT operations. Supported end users with account setups and software troubleshooting, ensuring smooth daily operations.

Provided Tier 1 support for end users, resolving software issues (Office365, JIRA) and basic hardware configurations. Assisted with account setups, password resets, and remote access troubleshooting via TeamViewer and RSMT. Documented service tickets to ensure timely resolution and maintain high user satisfaction. Streamlined onboarding by setting up accounts and systems for new hires, improving access efficiency.

Coordinated schedules for nurses across six Assisted Living Facilities (ALFs), boosting operational efficiency by 20% and reducing labor costs by 10%. Acted as the primary contact for clients, families, and healthcare staff, ensuring clear communication and alignment on scheduling needs. Utilized Excel and CRM tools to manage schedules, track availability, and handle last-minute changes efficiently. Addressed client inquiries and requests promptly, building strong relationships and ensuring client satisfaction through consistent support.

Miami, Florida, Us

Managed client accounts, transactions, and inquiries, providing personalized service that increased customer satisfaction by 15%. Monitored accounts for fraud, ensuring the security of client information and adherence to financial protocols. Delivered technical assistance to clients, guiding them through mobile banking app usage and troubleshooting login issues, especially for elderly clients. Maintained accurate transaction records and ensured compliance with banking standards through organized documentation.

Bachelor Of Science - Bs, Management Information Systems, General

Accounting And Finance