Christopher Pulcher Email & Phone Number

Philadelphia, Pa, Us

Aston, Pennsylvania, United States

Manage the daily operations of Deposits Operations & Card (Plastic) Operations. Which includes but is not limited to the overseeing of all ACH Debits and Credits. Processing of all Share Draft/Check Returns and Corrections. Mobile (RDC) Deposits, review late and high dollar return items through Federal Reserve Cash Letters. File all decedent claims and account adjustments. Review IRA accounts and file all necessary tax forms along with adjustments. Review weekly reports for accuracy among… Show more Manage the daily operations of Deposits Operations & Card (Plastic) Operations. Which includes but is not limited to the overseeing of all ACH Debits and Credits. Processing of all Share Draft/Check Returns and Corrections. Mobile (RDC) Deposits, review late and high dollar return items through Federal Reserve Cash Letters. File all decedent claims and account adjustments. Review IRA accounts and file all necessary tax forms along with adjustments. Review weekly reports for accuracy among accounts being opened and processed for errors. Review weekly rate reports to produce reports/suggestions for senior management and board members on pricing. Provide coaching and leadership to all staff daily along with helping guide and review producers and training. Help with any projects that are going on. Maintain up-to-date information on all regulations with federal reserves and NCUA. Review and approve all outgoing and incoming wires. Complete state and national audits quarterly & yearly. Review and process all account GL (General Ledger) adjustments and search for errors. Balances daily cash and official check accounts. Processes overdrafts following governing regulations and following Loan Policy. Takes initiative to recognize and research changes with regulations/policy/process and develop new, more efficient methods and procedures. Responsible for answering phones and returning all messages timely. processing foreign items and returned mail. Responsible for assisting with debit card matters including but not limited to maintenance, hot cards, limit increases, etc. Process chargebacks, ACH items, Wire Transfers, ACH, and ATM Disputes. Show less

Philadelphia County, Pennsylvania, United States

Process both incoming and outgoing wire transfers by bank policy and procedures. Responsible for day-to-day support of deposit operational functions including processing ACH files and working with mobile deposit transactions, including adjustments and returns. Quality control for all new and existing accounts to ensure adherence to regulations, policies, and procedures. Generate and review charge-off reports, submit charge-off accounts to eFunds, and maintain charge-off portfolio… Show more Process both incoming and outgoing wire transfers by bank policy and procedures. Responsible for day-to-day support of deposit operational functions including processing ACH files and working with mobile deposit transactions, including adjustments and returns. Quality control for all new and existing accounts to ensure adherence to regulations, policies, and procedures. Generate and review charge-off reports, submit charge-off accounts to eFunds, and maintain charge-off portfolio. Receive, monitor, and resolve exception items in a timely and accurate manner. Process all NFS items. Identify if to be paid or returned and process it accordingly. Assist the bookkeeper with the review of large items, duplicate items, stop payments, etc. Handle research requests as needed. Performs functions supporting ATM operations which include ordering currency to replenish ATMs, processing entries for replenishment, and verifying reconciliation. Assist with debit card/ACH unauthorized disputes including processing of provisional credit and completion of correspondence during the investigation. Ensure the accuracy of customers’ deposit corrections. Responsible for internal verification. Daily duties assigned to verify the accuracy of branch transactions (Stop payments, Cashier’s Checks, Account Closing, etc.) Responsible for research of legal correspondence including levies, garnishments, subpoenas, freezers, etc. Develop and maintain procedures manual for duties performed. Work as a team to support other personnel to ensure all processes and services are completed on time and accurately. Perform all other related duties as assigned. Complies with federal and state regulations and all established bank policies and procedures. Show less

Greater Philadelphia Area

Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).Engage with members and prospective members to build and deepen trusted… Show more Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).Engage with members and prospective members to build and deepen trusted relationships by uncovering and recommending appropriate solutions for their short- and long-term financial needs.Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s).Maintain advanced knowledge of digital services (e.g., Mobile teller, Online Teller, Bill Pay, E-deposit, etc.) to educate members and set up their self-service options.Attend community events.Manage Vault/ATM/Cash Machines.Step in and manage the branch when the branch manager is away or out of the office. Show less

Philadelphia, Pennsylvania

Ensures operational integrity including compliance with all policies and procedures.Includes managing operating expenses of the branch.Partners with Field Representatives to identify and correct potential audit issues and recurring exceptions.Assures Branch physical security, dual control, audits, and compliance with regulatory policies and procedures. Includes after-hours support for alarms and ATMs.Responsible for loss prevention and protecting TruMark from controllable… Show more Ensures operational integrity including compliance with all policies and procedures.Includes managing operating expenses of the branch.Partners with Field Representatives to identify and correct potential audit issues and recurring exceptions.Assures Branch physical security, dual control, audits, and compliance with regulatory policies and procedures. Includes after-hours support for alarms and ATMs.Responsible for loss prevention and protecting TruMark from controllable losses including, but not limited to, identity theft, kiting, new account fraud, counterfeit check fraud, processing errors, teller differences, and theft.Coaches, trains, and mentors all branch personnel in all areas of service, sales, and branch operations.Responsible for influencing and evolving the branch culture, the development of and execution of the TruService Member Experience ethically and soundly.Assists in generating additional business through community business visits as well as in-branch promotions and telephone sales.Is innovative and forward-thinking with the retail industry and stays current with the usage of systems and technology to better demonstrate alternative delivery channels.Coordinate work schedules with vacations and approved leaves of absence to ensure adequate service coverage is maintained within staffing levels.Utilizes sound business judgment in analyzing loan applications by associated loan officer designation.Involved with recommendations for hires, termination, promotions, transfers, training and development, disciplinary notices, performance appraisals, and interpretation of credit union rules and policies for department personnel. Conduct all personnel functions by applicable statutes. Show less

Greater Philadelphia Area

Trains new branch personnel; prepares work schedules; and monitors performance.Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions; and ensure that a professional image and approach are being consistently exercised.Removes, counts, records, balances and replenishes cash from automated teller machine/ coin, CDM, cash recycler and PAT.Explains services to potential consumer… Show more Trains new branch personnel; prepares work schedules; and monitors performance.Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions; and ensure that a professional image and approach are being consistently exercised.Removes, counts, records, balances and replenishes cash from automated teller machine/ coin, CDM, cash recycler and PAT.Explains services to potential consumer and commercial account customers to generate additional business and to promote positive public relations.Provide loan interviewing and consulting for Credit Union members and input, process, and close loans.Assists members in solving account problems.Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.Manages branch office in absence of manager.Maintain a highly motivated, well trained staff and evaluate the job performance of branch office staff to ensure quality of work and service to members.Schedule office staff, including vacations, to ensure adequate staffing for efficient branch operation using ADP (approval of time).Maintain and reorder office equipment and supplies inventory.Monitor office activity, including number of transactions, volume, MSR/MSO errors, loan volume, teller/MSO and loan personal sales, new accounts, etc.Create and maintain a cross-selling environment within the branch. Show less

Bachelor Of Applied Science - Basc, Business And Organizational Studies

Associate'S Degree, Finance And Financial Management Services