Christopher Williard Email & Phone Number

Harrisburg, Pennsylvania Area

• Expertly manage all aspects of daily store operations, ensuring maximum customer satisfaction and top-quality service, presentation, and selection. Organize the sales floor to meet exacting company standards..
• Facilitate P&L management, sales management, sales proficiency, customer engagement training, customer issue resolution… Show more Expertly manage all aspects of daily store operations, ensuring maximum customer.
• Facilitate P&L management, sales management, sales proficiency, customer engagement training, customer issue resolution, leadership development, mentoring, payroll, scheduling, and human resources administration.
• Proven leader, selecting, interviewing, and hiring all new employees and training both management and associates to excel in their current roles and achieve their career goals.
• Improved customer service ratings 32% through superior service to diverse clientele.
• Developed improved procedures to maximize productivity and customer service efforts.

Harrisburg, Pennsylvania Area

• Provided leadership and guidance to the management team, while acting as a positive role model for all associates. Analyzed market and customer information to craft comprehensive, strategic marketing plans.
• Proven leader, charged with determining staff promotions, demotions, terminations, and staff training.
• Spearheaded the turnaround of an unprofitable store location, increasing sales 29% in one fiscal year.
• Increased all key performance indicators, many from negative to… Show more Provided leadership and guidance to the management team, while acting as a positive role model for all associates. Analyzed market and customer.
• Increased all key performance indicators, many from negative to positive, in less than six months.
• Ensured that all inventory was accounted for, which resulted in an increase in gross profits by over 27% due to strategic product control and inventory management. Show less

Harrisburg, Pennsylvania Area

• Led the turnaround of an unprofitable store location, increasing sales 12% in one fiscal year and 4-6% year over year for five consecutive years.
• Reduced turnover from 80%+ to under 30% in six months.
• Increased brand awareness 25% through direct collaboration with the district manager.
• Managed office administration functions and greatly improved the overall efficiency of the back office.
• Recruited, trained and mentored new hires and achieved an 73% retention.

York, PA

Harrisburg, PA

Norristown, PA

Bachelor'S Degree, Health/Health Care Administration/Management

Certification, Digital Design, 4.0