Christopher Williard Email & Phone Number

Harrisburg, Pennsylvania Area

Expertly manage all aspects of daily store operations, ensuring maximum customer satisfaction and top-quality service, presentation, and selection. Organize the sales floor to meet exacting company standards. Communicate company goals and initiatives through weekly manager meetings. Key district team member, training leadership on several new company initiatives.• Facilitate P&L management, sales management, sales proficiency, customer engagement training, customer issue resolution… Show more Expertly manage all aspects of daily store operations, ensuring maximum customer satisfaction and top-quality service, presentation, and selection. Organize the sales floor to meet exacting company standards. Communicate company goals and initiatives through weekly manager meetings. Key district team member, training leadership on several new company initiatives.• Facilitate P&L management, sales management, sales proficiency, customer engagement training, customer issue resolution, leadership development, mentoring, payroll, scheduling, and human resources administration.• Proven leader, selecting, interviewing, and hiring all new employees and training both management and associates to excel in their current roles and achieve their career goals.• Improved customer service ratings 32% through superior service to diverse clientele.• Developed improved procedures to maximize productivity and customer service efforts.• Plan and forecast staffing needs, ensuring a strong team to maximize customer service efforts.• Achieved the fastest order pick time in the entire company for both fiscal year 2023 and 2024. Show less

Harrisburg, Pennsylvania Area

Provided leadership and guidance to the management team, while acting as a positive role model for all associates. Analyzed market and customer information to craft comprehensive, strategic marketing plans.• Proven leader, charged with determining staff promotions, demotions, terminations, and staff training.• Spearheaded the turnaround of an unprofitable store location, increasing sales 29% in one fiscal year. • Increased all key performance indicators, many from negative to… Show more Provided leadership and guidance to the management team, while acting as a positive role model for all associates. Analyzed market and customer information to craft comprehensive, strategic marketing plans.• Proven leader, charged with determining staff promotions, demotions, terminations, and staff training.• Spearheaded the turnaround of an unprofitable store location, increasing sales 29% in one fiscal year. • Increased all key performance indicators, many from negative to positive, in less than six months.• Ensured that all inventory was accounted for, which resulted in an increase in gross profits by over 27% due to strategic product control and inventory management. Show less

Harrisburg, Pennsylvania Area

• Led the turnaround of an unprofitable store location, increasing sales 12% in one fiscal year and 4-6% year over year for five consecutive years. • Reduced turnover from 80%+ to under 30% in six months.• Increased brand awareness 25% through direct collaboration with the district manager. • Managed office administration functions and greatly improved the overall efficiency of the back office.• Recruited, trained and mentored new hires and achieved an 73% retention.

York, Pa

Harrisburg, Pa

Norristown, Pa

Bachelor'S Degree, Health/Health Care Administration/Management

Certification, Digital Design, 4.0