Enterprise Support Manager - Strategic Accounts
Current- Operations leader for multi-billion dollar contract- Ensuring that our strategic customers have the best possible experience with AWS technology- Directly supervise a team of Technical Account Managers for the largest and most complex customers at AWS- Hire, train, develop, mentor, and promote talent- Invent new tools, processes, teams, and organization structures to solve undiscovered challenges- Serve as technical escalation point for the most impactful and complex… Show more - Operations leader for multi-billion dollar contract- Ensuring that our strategic customers have the best possible experience with AWS technology- Directly supervise a team of Technical Account Managers for the largest and most complex customers at AWS- Hire, train, develop, mentor, and promote talent- Invent new tools, processes, teams, and organization structures to solve undiscovered challenges- Serve as technical escalation point for the most impactful and complex issues faced by customers- Regularly interface with Directors, VPs, SVPs, and other executives to align organizations on outcomes- Bar Raiser for public facing blogs, and internal documents Show less