Christopher D'Souza, Cissp, Cism, Pmp Email & Phone Number

New York, Ny, Us

Somerset, New Jersey, Us

Actively seeking new Information Technology management opportunities and working on PMP and AWS Certifications.PMP - Achieved November 2018

Princeton, Nj, Us

Reporting to the CEO/CFO - Resurrected faith in an IT team that had been unsuccessful in the eyes of Senior Management and the Board of Directors, via a vision, strategic guidance and operational leadership of the day-to-day Information Technology Infrastructure, Help Desk and Telecommunication needs. • Deployed Office 365 nationally across 70+ offices with varying needs.• Standardized back office infrastructure across 53 sites nationally to a cloud managed solution - Meraki. Negotiated the procurement saving the non-profit over $250K. Completed the project in 5 months.• Telephony - Consolidated 40+ disparate phone systems and vendors across 70 offices into one centralized Cloud hosted Unified Communications Platform – Fuze. o Negotiated $115K Credit to offset any early termination fees.o 1st Year savings was $50K, thereafter $160K. • Negotiated multi-year Desktop acquisition contracts with imaging and installation included at cost price and included Donations upwards of $45-85K annually.• Security – Implemented 2 factor authentication for all critical and administrative accounts. Implemented Password Manager for critical user accounts. Setup appropriate Incident Response protocols.• Migrated MS Dynamics NAV (ERP) to a MS Azure Cloud platform.• Developed and Managed Disaster Recovery and Business Continuity processes and routine testing.• Managed vendor relations including negotiation, MSA review, SLA review, evaluation, technical analysis of proposed architecture.• Developed and Maintained enterprise-wide policies, standards and procedures to protect the privacy and integrity of data. • Migrated all sites data to MS OneDrive/Azure increasing Uptime and Availability.• Internal Audit of landlines and cellular expenses saving $15K monthly.• Implemented Kaseya VSA Desktop & Patch Management Platform.

Actively seeking new InfoSec management opportunities and working on professional career development. CISSP (Certified Information Systems Security Professional) - April 2016CISM (Certified Information Security Manager) - June 2016

Parsippany, New Jersey, Us

Provided operational leadership, strategic guidance and vision to the engineering, administration and help desk teams responsible for implementation, management and support of the day-to-day IT, telecommunications and mobile needs. • Reduced IT operations costs by 25% by developing standardized operational processes to achieve faster time to delivery for business requests.• Reduced VoIP expense approx. $60K/annually by successfully consolidating & migrating to a centrally managed, cloud based VOIP platform - ShoreTel SKY..• Increased the rate of first-call resolutions to the help desk by 50% by implementing ITIL v3.0 processes and tools.• Designed and executed a broadband based MPLS network utilizing Meraki cloud managed appliances to connect various sites eliminating vendor services and cut spend by $450K + over 3 years.• Achieved four-nine (99.99%) system uptime from 2011 through 2015.• Increased IT maturity and alignment with business strategy by developing a DevOps culture.• Collaborated with all levels of management and end-users to design solutions for varying business problems.• Maintained enterprise-wide policies, standards and procedures to protect the privacy and integrity of data. • Implemented security controls that supported the information security policies/procedures to manage risks associated with access to services, information and systems.• Performed routine business continuity testing to ensure critical operations were functional in the event of a crisis.• Ensured compliance with legal, regulatory (PCIDSS, HiTech and HIPAA), security policies and corporate standards.• Performed incident triage, analysis, response and remediation for system and network intrusions.• Planned, designed and implemented the technology infrastructure for a new Data Center.• Managed vendor and contract staff relations including negotiation, Master Service Agreements review, SLA review, evaluation, technical analysis of proposed architecture.

Assessed and recommended network connectivity, hardware and software solutions. Performed client installations and provided day-to-day client support for installed systems and assumed additional responsibilities as required.

San Francisco, California, Us

Strategic planning, administration and daily management of all IT/Telecomm activities at corporate sites, incorporating in-house and contract resources. Managed, developed and implemented technology standards, policies, procedures and strategies through consultation with senior management and end-users at the various locations. Accessed, designed and installed solutions for varying Business needs.Designed/managed/installed and maintained all Hardware and Software in a Windows NT 4.0/2000/Citrix LAN/WAN environment.Management of the IT/Telecomm budget.Planned, tested and implemented security policies and contingency / business continuity procedures. Designed the technology infrastructure and cabling specifications for office. Planned, tested and seamlessly migrated systems to Wells Fargo network environment after acquisition. Worked with various telecomm vendors at different corporate locations to negotiate pricing, cutting annual expenses by @ $25K.

New York, Ny, Us

Installation/configuration/maintenance/Support of Novell 3.12/4.1 and Windows NT 3.51/4.0 networks using Exchange Server, SQL Server, Citrix Winframe/Metaframe, IIS, Axent Firewalls, RightFax Server, Cisco Routers, Shiva LanRover and RAS. Web page design and setup w/IIS.Software Projects included custom application design, development and testing of numerous Data-Conversion systems (i.e. Conversion system between BJ Murray and Skyline, TASC and Skyline, Abra to Peoplesoft) using FoxPro with Btrieve. Conversion of Real Estate information along with AP, GL, AR and other Accounting information. Developed various other systems (PO, Reporting etc.) for clients using MS Access, VB and FoxPro with Btrieve. Developed a cross-platform Book Tracking system for Windows and MAC’s using FoxPro and a Marketing Contact system using Access.Designed and developed a Marketing Information/Tracking system in VB using SQL Server and Btrieve as the backend and Crystal Reports for reporting.

New York, New York, Us

Duties included Installation, Operations, Maintenance & troubleshooting on LAN. Technical Support, Hardware / Software Installations, Troubleshooting and User Training on stand alone PC’s and LAN. Analyzed problems and requirements and developed Custom Applications using Clipper, FoxPro and Btrieve, Visual Basic and Access to automate processes for stand alone PC’s and networked environments. Installed, tested and provided user training on Custom Applications. Reviewed existing systems and modified them to improve production. Extensive end user and vendor contact. Received 2 awards for outstanding achievement.

Bs, Computer Science And Electrical Eng.

Education record

Education record