Christopher D'Souza, Cissp, Cism, Pmp Email & Phone Number

New York, NY, US

Somerset, New Jersey, US

Actively seeking new Information Technology management opportunities and working on PMP and AWS Certifications.PMP - Achieved November 2018

Princeton, NJ, US

• Reporting to the CEO/CFO - Resurrected faith in an IT team that had been unsuccessful in the eyes of Senior Management and the Board of Directors, via a vision, strategic guidance and operational leadership of the.
• Deployed Office 365 nationally across 70+ offices with varying needs.
• Standardized back office infrastructure across 53 sites nationally to a cloud managed solution - Meraki. Negotiated the procurement saving the non-profit over $250K. Completed the project in 5 months.
• Telephony - Consolidated 40+ disparate phone systems and vendors across 70 offices into one centralized Cloud hosted Unified Communications Platform – Fuze. o Negotiated $115K Credit to offset any early termination.
• Negotiated multi-year Desktop acquisition contracts with imaging and installation included at cost price and included Donations upwards of $45-85K annually.
• Security – Implemented 2 factor authentication for all critical and administrative accounts. Implemented Password Manager for critical user accounts. Setup appropriate Incident Response protocols.

Actively seeking new InfoSec management opportunities and working on professional career development. CISSP (Certified Information Systems Security Professional) - April 2016CISM (Certified Information Security Manager) - June 2016

Parsippany, New Jersey, US

• Provided operational leadership, strategic guidance and vision to the engineering, administration and help desk teams responsible for implementation, management and support of the day-to-day IT, telecommunications and.
• Reduced IT operations costs by 25% by developing standardized operational processes to achieve faster time to delivery for business requests.
• Reduced VoIP expense approx. $60K/annually by successfully consolidating & migrating to a centrally managed, cloud based VOIP platform - ShoreTel SKY..
• Increased the rate of first-call resolutions to the help desk by 50% by implementing ITIL v3.0 processes and tools.
• Designed and executed a broadband based MPLS network utilizing Meraki cloud managed appliances to connect various sites eliminating vendor services and cut spend by $450K + over 3 years.
• Achieved four-nine (99.99%) system uptime from 2011 through 2015.

Assessed and recommended network connectivity, hardware and software solutions. Performed client installations and provided day-to-day client support for installed systems and assumed additional responsibilities as required.

San Francisco, California, US

Strategic planning, administration and daily management of all IT/Telecomm activities at corporate sites, incorporating in-house and contract resources. Managed, developed and implemented technology standards, policies, procedures and strategies through consultation with senior management and end-users at the various locations. Accessed, designed and.

New York, NY, US

Installation/configuration/maintenance/Support of Novell 3.12/4.1 and Windows NT 3.51/4.0 networks using Exchange Server, SQL Server, Citrix Winframe/Metaframe, IIS, Axent Firewalls, RightFax Server, Cisco Routers, Shiva LanRover and RAS. Web page design and setup w/IIS.Software Projects included custom application design, development and testing of.

New York, New York, US

Duties included Installation, Operations, Maintenance & troubleshooting on LAN. Technical Support, Hardware / Software Installations, Troubleshooting and User Training on stand alone PC’s and LAN. Analyzed problems and requirements and developed Custom Applications using Clipper, FoxPro and Btrieve, Visual Basic and Access to automate processes for stand.

Bs, Computer Science And Electrical Eng.

Education record

Education record