Facilitate the implementation of Zenoti's software solutions across 30+ medical clinics, achieving high adoption rates and user satisfaction. Utilize advanced project management techniques to coordinate multiple implementations simultaneously.Manage 6-8 projects monthly, ensuring timely completion while adhering to SOC2 Compliance, scope, and budget requirements. Apply Agile methodologies to enhance project efficiency and flexibility.Serve as the primary contact for customers, providing clear communication, regular updates, and comprehensive training and support on software usage. Develop custom training programs and materials to meet client-specific needs.Collaborate with cross-functional teams, including Engineering, Data Analysts, and Account Executives, to ensure seamless project delivery and achieve organizational goals. Foster strong inter-departmental communication and collaboration.Leverage skills in Prompt Engineering, natural language processing (NLP), and AI to design and implement LLM-powered pipelines for business automation and process optimization. Maintain a personal library of engineered prompts to streamline operations.Developed an AI agent to automate auditing of customer interactions, increasing project adherence from 42% to over 85%, reducing audit completion time, and enhancing team capacity. Implemented machine learning algorithms to provide real-time feedback.Continuously monitor and analyze customer feedback, implementing solutions to improve user experience and software functionality. Conduct regular feedback sessions and user experience (UX) testing.

With the growth of NutriDrip, we expanded the brand to develop Clean Market, which included new business units and additional complexity. My role as Business Systems Director expanded to facilitate the integration between our business units as well as overseeing the deployment of standardized system workflows. I implemented enterprise resource planning (ERP) systems to streamline business processes and ensure smooth operational transitions.

As Business Systems Director for NutriDrip, I am responsible for the development of technology resources and the planning and deployment of our organization's systems infrastructure. I inform corporate strategic direction as it relates to data and information delivery and analysis. Additionally, I partner with senior management to support the needs of the business and develop inter-departmental solutions which align with our overall business processes, helping to measure performance and provide meaningful insights through analytics.

At Mega M LLC, I oversee product deployments and provide consultation for new and existing technology products, helping develop strategies for deployment. I maintain vendor contracts and vendor relations and facilitate numerous remote installations of online payment systems such as Clover, Square, Stripe, and other First-Data supported products. I develop and enforce routines and standards for monitoring and reporting on technology products, inventory, and data maintenance. I provide staff review and performance analysis as well as conduct interviews and make recommendations for new hires.

As General Manager at Ring Homestead, I manage new and existing client contracts for on and off-site events. I conduct team-building exercises for various groups as part of our service offering, including corporate retreats and large group functions for ROTC and law enforcement. I also manage vendor contracts and maintain fair terms in response to business resources and seasonality. Additionally, I develop and deploy technology solutions for daily operations and business needs. I interview new hires and provide performance reviews to existing employees.