Christopher Retherford Email & Phone Number

- Meet with new customers to gather requirements for a successful CRM transfer- Prepare data for import using Microsoft Excel and other database tools- Upload and monitor the progress of customer imports- Organize and hold onboarding meetings with new customers

• Works closely with marketing materials and assured compliance is met• Documentation creation• Hosted and Conducted Zoom based finance classes• Processed Background Checks for customer based requests• Conducted weekly meetings with company president and CEO on support team analytics• Tested client facing systems• Distributed marketing newsletter to 2k+ customers• Works closely with the following systems: Jira, Campaign Monitor, Hubspot, Zoom Admin, Recurly, CVENT

Fort Mitchell, Ky

Manage Client Digital Asset Management (DAM) Manage Customer facing DAMMaintain Icon Asset Library, Dropbox, Microsoft Share Point, and Microsoft One DriveOrganize, label, and Tag assets and creative artwork for uploadManage Bulk and Manual asset uploads each weekMaintain assets available on server for use by designersCheck for expiring licenses and remove files from useDownload new assets as they become available, move files to FTP servers and check for file upload errors

As a Digital Solutions Coordinator, I provide proactive ongoing course support for Instructors. For any Instructor using a Digital Course Product, we assure they have everything they need for a successful semester.This includes: - Assisted Instructors with Course needs.- Provided and analyzed usage statistics to Learning Consultants and Instructors- Providing technical expertise to Instructors, for courses loaded in our Learning Management systems- Researching new ways provide insight on each product of our company.- Helping train team members on various products- Working closely with Customer Service and Technical Support to provide a timely and efficient resolution for our Customers.- Understanding and testing system upgrades- Educating Instructors on various products via Phone or Email- Chosen for the Digital Fulfillment Services Focus Group- Providing reports to Learning Consultants based on territory numbers- Pull and analyze data- Created documentation for product support

As a Technical Support Representative, I was responsible for maintaining end-user relationships, consulting and supporting Cengage Learning Digital Products and Websites.This includes:- General technical support skills for both Students, Instructors and other Cengage Staff. - Worked to solve problems with Laptops, Printers, Digital Software Installation, and Desktop Hardware. - Provided superb Customer Service skills - Created and delivered training related presentations to the user community.- Establish relationships with business users at all levels in the organization. Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution. Deliver monthly technology updates to the user community.- Provided one on one and group training, for both peers and customers. This would include trainings on new technologies, hardware/software and process changes.- Perform password resets and workstation management- Responsible for resolving computer problems related to Windows 7, Windows applications, Microsoft Office products including MS Outlook, Office Communicator, McAfee Antivirus and Mac OS X.- Participate in special projects as assigned.- Case management - Responding to Customer Case e-mails through Case Management Program- Provided Technical Support and Troubleshooting via Phone, Email, and Chat Client- Created Documentation for new standard processes- Assisted with Course Creation and Customization needs for Learning Management Systems. - Educated Instructors on Product Knowledge

- Responsible for completing various freelance design assignments including: Design of various Logos, Web Site Banners, Website Graphics, Advertising Banners, Invitations, and T-Shirt Designs.- Responsible for the coordination and production of a variety of graphics products and services.- Assembled final layouts for printing and provided graphic design for website.- Worked closely with clients finding the right fit to their needs- Meeting tight deadlines- Created design prototypes, graphic design, site navigation, and content layout. - Designed graphics for Internet, intranet and HTML email campaigns. - Ensured visual concept development, layout, and designed are within parameters of the Brand standards manual.

As the Lead Graphic Designer for TAPS Paramagazine, I worked to meet tight deadlines for magazine production and distribution. Also I worked closely with the Art Director on Layouts, Covers, and Storyboards for the magazine. Even though I no longer work for the magazine, I still work as a Freelance Graphic Designer. This also includes:- Meeting with Editors, and Advertising Managers to coordinate the appearance of their upcoming issue.- Created Typefaces and Fonts for the magazine's cover and headlines - -- Assisted with which artwork will be used with each story- Managed the magazine social media website- Created advertising banners and website banners- Created CD/DVD Covers for items included with the magazine subscriptions- Reviewing final layouts and suggesting improvements if required- Developing concepts, graphics and layouts for product illustrations, and internet websites- Use computer software to generate new images- Maintain archive of images, photos, or previous work products- Researched new software or design concepts- Present and propose designs to clients for approval- Prepare designs for print or digital publication and signage- Staying abreast of the latest technologies in terms of computerized media and common design programs such as: Adobe Photoshop, Adobe Illustrator, and Quark Xpress- Demonstrated excellent proofreading skills, while also showing high attention to quality and detail- Working with other professionals in the industry such as copywriters, photographers, marketing specialists, web developers and printers.

Bachelor Of Science (B.S.), Business Information Systems

Associate Of Science (As)

Diploma, General - High School