Christopher Platt Email & Phone Number

Scottsdale, AZ, US

• Design, coordinate and execute healthcare IT projects.Creatively architect solutions within existing customer networks.Consult customers in the implementation, maintenance and support of medical image management and.
• Develops and delivers knowledge sharing together with the market and Modality Performance Manager to build skills and expertise with the TSS and FSEs to ensure a faster resolution speed of customer issues
• Provides operational support towards the market TSS as part of the BIU Helpdesk to ensure a timely resolution of customer issuesEscalation Management
• Assesses the customer problem and accepts formal escalation action requests
• Works with BU resources to bring the problem to a resolution ASAP
• Conducts root cause analysis at the conclusion of escalations and initiates corrective actions to prevent reoccurrence of issues.Safety & Security Management:

Provided user level support for legacy WebPAS CRM software.PeopleSoft implementation team. Planned, coordinated and assisted in the implementation of PeopleSoft Enterprise software for 250 people nationwide.Interfaced with all levels of personnel for company wide support.Managed and synchronized customer service issues between 4 different ticket tracking.

Director of TechnologyNotre Dame High School for Girls; 2006Developed network migration from Novell to Windows Active Directory environment.Managed hardware, software, contracted support vendors, internet web server, and network security.Designed curriculum for, and taught Computer Applications class.Provided staff development for instructional management.

Project management of PACS systems for new customer installation.Designed and managed customer support services, including issue tracking and resolution status.Established and sustained remote support system for complete customer base.Created, instituted, and documented installation processes and training materials of PACS systems for new customer.

for the implementation of ProSolv® Cardiovascular image management. Developed installation timelines and design PACS hardware requirements for new customers.Integrated with vendor hardware and software: EchoPacs, Vivid7, Advantage Workstation, Siemens Sequoia, HDI 5000, HP 5500 & 7500, Logiq7, Logiq9.Designed and deployed network solutions and project.

Advanced school's computing infrastructure and provided training for faculty and staff.Directed and implemented the updating process of the "Five-Year Technology Plan". Project manager for migration to Windows Active Directory Environment.Developed annual technology budget.Upgraded fiber optic MDF and IDF LAN components.

Contracted instructor for the following computer classes: Beginning Window, Intermediate Windows, and Beginning Internet.

Maintained Windows and UNIX infrastructure for over 350 workstations. Deployed Windows 2000 Advance servers for revision control and remote administration.Managed iA/NT web server and published web updates via FrontPage 98 and 2000.Delivered application to customers via Microsoft Software Management System (SMS).Cultivated migration plan with Windows EC.

Provided support for all billing systems, including PCN, in Southwest Central Billing Office.Responsible for region's disaster recovery plan and business continuity implementation.Installed Cisco routers, which utilized RIP and RIP2 protocols. Configured Cisco router for IP address forwarding to authenticate users across frame relay network.Maintained.

Customized corporate training on usage of AutoCAD and related software.

Secondary Education

Aa, Computer Aided Design

Valedictorian

Diploma, General

General Studies