Christopher Platt Email & Phone Number

Scottsdale, Az, Us

Design, coordinate and execute healthcare IT projects.Creatively architect solutions within existing customer networks.Consult customers in the implementation, maintenance and support of medical image management and information systems.On-site installation and configuration of Client/Server systems.Presentation and training of basic clinical applications.Customer service telephone and remote support.Field Support & Development• Develops and delivers knowledge sharing together with the market and Modality Performance Manager to build skills and expertise with the TSS and FSEs to ensure a faster resolution speed of customer issues • Provides operational support towards the market TSS as part of the BIU Helpdesk to ensure a timely resolution of customer issuesEscalation Management• Assesses the customer problem and accepts formal escalation action requests• Works with BU resources to bring the problem to a resolution ASAP• Conducts root cause analysis at the conclusion of escalations and initiates corrective actions to prevent reoccurrence of issues.Safety & Security Management:• Consults with Marketing Security Officer (SSO) when a potential security event is suspected and works with the Market SSO to develop appropriate action plans for escalations designated as security events. Drives successful NPIs • Provides NPI support such as Field Factory Installations (FFI), First Of a Kind (FOK) and Field Monitoring Activities (FMT)Business Improvement• Proactively monitors High Activity Sites (HAS), TPR and Parts Usage. Support development and implementation of strategies and initiatives to meet business performance targets.• Provides technical support for complaint handling unit (CHU) and is part of the complaint review board to ensure the desired quality level of complaint feedback.

Provided user level support for legacy WebPAS CRM software.PeopleSoft implementation team. Planned, coordinated and assisted in the implementation of PeopleSoft Enterprise software for 250 people nationwide.Interfaced with all levels of personnel for company wide support.Managed and synchronized customer service issues between 4 different ticket tracking systems.Maintained and serviced local Windows AD infrastructure, including Microsoft Exchange. Coordinated migration of local network environment into Citrix.

Director of TechnologyNotre Dame High School for Girls; 2006Developed network migration from Novell to Windows Active Directory environment.Managed hardware, software, contracted support vendors, internet web server, and network security.Designed curriculum for, and taught Computer Applications class.Provided staff development for instructional management system (GradeQuick). Upgraded student information system (STI) and developed training for teacher module.Developed five year technology plan for funding purposes.Coordinated with development office corporate activities (e.g. Motorola Day).Maintained donor database program.

Project management of PACS systems for new customer installation.Designed and managed customer support services, including issue tracking and resolution status.Established and sustained remote support system for complete customer base.Created, instituted, and documented installation processes and training materials of PACS systems for new customer installations.Implemented SAN, NAS and DAS solutions designed specifically for customer systems.Provided pre-sales system configuration based upon customers needs for sales representatives.Integrated software with vendor hardware and software: EchoPacs, Vivid7, Advantage Workstation, Siemens Sequoia, HDI 5000, HP 5500 & 7500, Logiq7, Logiq9.Designed customized clinical findings reports using Crystal Reports.Developed quality assurance testing methodology for revision verification.

for the implementation of ProSolv® Cardiovascular image management. Developed installation timelines and design PACS hardware requirements for new customers.Integrated with vendor hardware and software: EchoPacs, Vivid7, Advantage Workstation, Siemens Sequoia, HDI 5000, HP 5500 & 7500, Logiq7, Logiq9.Designed and deployed network solutions and project documentation, customized to customer's business model.Built, installed and configured IIS servers for Web Viewer software.Provided local and remote technical support for ProSolv® Cardiovascular customers.Oversaw and trained helpdesk support staff and call center.

Advanced school's computing infrastructure and provided training for faculty and staff.Directed and implemented the updating process of the "Five-Year Technology Plan". Project manager for migration to Windows Active Directory Environment.Developed annual technology budget.Upgraded fiber optic MDF and IDF LAN components.

Contracted instructor for the following computer classes: Beginning Window, Intermediate Windows, and Beginning Internet.

Maintained Windows and UNIX infrastructure for over 350 workstations. Deployed Windows 2000 Advance servers for revision control and remote administration.Managed iA/NT web server and published web updates via FrontPage 98 and 2000.Delivered application to customers via Microsoft Software Management System (SMS).Cultivated migration plan with Windows EC group for migration of environment to Windows 2000 Active Directory. Created OU structures, Global Policies, and local NT policies. Installed, configured, and maintained Desktops and Windows 2000 AS Servers through migration period. Created batch files to facilitate migration process from NT 4.0 to Windows 2000 active directory.Saved company $1.5 million with design and implementation of iDIST, a tool and die file synchronization system between Chandler and Malaysia locations. Coordinated the ATDM-Kulim Infrastructure and systems administrator training.Received Intel's IT Divisional Recognition Award for project coordination.

Provided support for all billing systems, including PCN, in Southwest Central Billing Office.Responsible for region's disaster recovery plan and business continuity implementation.Installed Cisco routers, which utilized RIP and RIP2 protocols. Configured Cisco router for IP address forwarding to authenticate users across frame relay network.Maintained connectivity for users through Microsoft Proxy Server for Internet Access and established network security policies.Implemented and managed all Compaq servers for Windows and UNIX Client/Server environments.CAD Manager and Covalent systems administrator for Synectic O&P fabrication facility. Responsibilities included training and updating of inventory database and job tracking module.

Customized corporate training on usage of AutoCAD and related software.

Secondary Education

Aa, Computer Aided Design

Valedictorian

Diploma, General

General Studies