Responsible for driving product growth, vision and strategy of a SaaS Document Management Solution.• Developed, and continually maintained, a detailed product development roadmap including feature,technical debt and bug fix scheduling• Collaborated cross-functionally with customers, sales and marketing, and support operations to identify,prioritize and deliver new and enhanced functionality to existing product via quarterly product releases• Rolled out Agile and Scrum development methodologies to the Product Development Team• Participated in Sprint Planning, Weekly Retrospective and Daily Stand-up Meetings in a Product Owner capacity• Oversaw the complete refactoring and updating of the product UI to modernize the platform which includedover 3000 individual full and partial pages• Worked closely with the Chief Revenue Officer on initiating partnership programs with various other solutionproviders

Reporting directly to the President, collaborated with the IT Development team to enhance an existing suite ofproducts, as well as design and launch new offerings.• Oversaw the design, build and implementation of a new cloud based (MS Azure) Web Form tool• Responsible for creating requirements documents and wireframe mockups to ensure the deliverablesreceived from the development team were in-line with the vision of the Executive Leadership team• Lead and participated in requirements gathering meetings for custom software development projects• Managed the Product Support Team including prioritizing and scheduling customer upgrades• Responsible for QA Testing of existing and new products, as well as custom development projects

Responsible for creating, coordinating and executing all implementation plans for both existing products andcustom software development projects.• Worked directly with customers post-sale to identify configuration requirements• Worked cross-functionally with infrastructure team to coordinate the creation of new customerenvironments• Configured software based on customer requirements, loaded sample records/documents and reviewedconfiguration with customer for approval prior to go-live• Provided end-user and administrator training for each implementation, both in-person, as well as on-line, invarious group sizes• Supported customers after go-live as a success coach prior to hand-off to the help desk/support team

Managed the team responsible forsupporting products and custom software tools. Worked closely with the sales team in both pre and post sales support.• Work directly with Account Managers during the sales process to demo document management software and identify potential upsells.• Manage post sale deployment of all document management solutions, including analysis, implementation, training and post-sale support.• Work with existing customers to identify needs and potential new revenue streams.• Manage Application Support team• Work directly with product developers as part of the UI/UX team to ensure that our end users are represented in the design process.• Train all new sales/product development staff on product offerings and how/why our customers use our solutions.

Work directly with Account Managers during the sales process to demo and train customers on Document Management software. Support customers post-sale with any additional training, trouble shooting required. Maintain database of all customer log-ins, as well as current version of software. Work directly with Development Team on product improvement.

Responsible for restructuring the Document Management Systems department Managed day-to-day operations of DMS department including staffing coverage, workflow, scheduling, etc. Assisted fellow account reps with training/demoing web-based document management software. Maintained Expert level certifications for all bid/document management software solutions. Responsible for the development and management of new business accounts.