● Developed and Implemented AI-Powered Chatbot Feature to improve immediate customer interaction, resulting in a reduction in response time by approximately 45%. ● Formulated and refined Standard Operating Procedures (SOPs) for handling complaints, leading to more efficient and effective complaint management, leading to a reduction in customer complaints by approximately 36%. ● Conducted market research to identify popular flavors, bringing in a total of 13 variants to survey. Ensured a smooth product launch and contributed to improved product acceptance, resulting in an increase in customer satisfaction by approximately 89%. ● Supervised the creation of over 50 content pieces. Help to copywrote titles and descriptions to ensure high engagement, resulting in a total of 108.1k views (an 8% improvement). ● Established content tracking system using Google Sheets with data validations and conditional formatting, ensuring easy and efficient tracking of key metrics.

● Designed strategies for provisioning materials to mentors, including the creation of the “Pustaka Arsa” Guide. Prepared tasks and Standard Operating Procedures to ensure consistency and effectiveness in mentorship delivery. ● Delegated tasks, prepared, and supervised 151 members of the mentorship division to facilitate effective mentorship and support organizational goals. ● Coordinated with 29 other division coordinators to guarantee cohesive operations and alignment of strategies.

● Oversaw general financial matters for the entire event through financial planning and budgeting, collaborating with 13 other divisions to ensure effective budgeting. ● Prepared accountability report and financial report, managed banking, bookkeeping, and record - keeping. ● Supervised a committee comprising over 150 members.

● Led comprehensive orientation sessions to guide freshmen to university life in both offline and online settings, orchestrated a series of developmental and introductory activities for 18 freshmen, preparing them for their university journey.

● Prepared virtual floor plans, event flow, and bazaar rules. Secured 10 tenant partners for the virtual bazaar, attended by over 200 participants.

● Communicated detailed information to 21 freshmen about the university environment, ensuring they were well-informed to facilitate their transition and integration into university life effectively.

● Generated a total of 54 Instagram posts and stories for Gelora Muda’s social media. ● Acted as a bridge of information for over 2000 event participants, collaborating with 8 other PR Partners.