Growing and encouraging safe workplace practices as well as certification and training management in the same.

First Aid and CPR training company offering American Heart Association, American Red Cross, and American Safety and Health Institute Trainings.

Maintain station critical IT systems, including servers, networking devices (switches, router, cabling), PCs, iPads, mobile hotspots, TVs in classroom setting, CCTV system, badge access system, and phone system.

I started a small company to help family and friends, and the occasional small business, with IT issues and advice.Services Offered:- IT Equipment Sales- PC Troubleshooting- PC Ordering advice- Small network consulting and configuration- Custom PC design, ordering, and building

Earned multiple Microsoft certifications relating to my role. These include the Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900) certifications.

Support corporate clients consolidation of treasury systems to a single portal utilizing SWIFT’s solutions and offerings.Building client relationships, offering new solutions, and facilitating consulting services where needed to improve connectivity to SWIFT, proactively reporting updates to each client.Provide middleman conduit between client and customer support when cases require escalation. Worked with the client to ensure a positive outcome.Assist new clients with product and solution selection, quoting, ordering, and on-boarding.Respond to contact inquiries from external parties regarding information requests or product demonstrations.Work with product teams to ensure clients review all options and select product(s) to meet all client requirements.

Recognized the need for and, with management support, developed a Mission Desk capability within the support team, aimed at proactively monitoring client systems for errors and events.Created a training program for the Mission Desk Position; trained new staff and monitored their progress, providing guidance where necessary.Handled customer/vendor queries of medium to large complexity, resolved their problems, and provided reports to upper management.Troubleshot and quickly diagnosed less complex problems in accordance with the Service Level Agreement (SLA)/key performance indicators and proposed measures to prevent a recurrence.Provide SME (subject matter expert) support on all technical problems in areas within my job responsibilities, through on-line support or person-to-person verbal support.Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of each case, by resolving it individually or escalating it - in accordance with the SLA.Implement solutions and provide product-related consulting at customer/vendor/partner sites.Participate in product specification reviews; perform acceptance testing to ensure supportability, usability, and delivery without bugs.Design internal staff training packages, update knowledge management databases, and document problem management procedures for both existing and new products/services.Provide consultation and field services to customers when requested and contracted

Provided medical transport to patients in need as well as EMS standby for events at Jiffy Lube Live concert venue and Great Meadows at The Plains Twilight Polo.

Provided support on a pilot program at a customer site, testing a DCiM tool in a live data center.Provided support to grow the Unisys Stealth product. Currently Stealth V3.x certified.Supported a Demonstration Lab, which provides insight and view into Unisys products and systems, as well as a space for testing company products.Maintained server racks, organized all cabling in the racks, ensured proper cable connectivity to all devices, and updated documentation of cabled connections. This helped with efficient installation and removal of equipment and kept everything appealing to any customers and future customers during equipment demonstrations.

I was an EMT and driver at Lifecare Medical Transports in Virginia, supporting the Northern Virginia area.

Provided troubleshooting and technical support in a Network Monitoring capacity to customers.Managed our internal mail and chat servers, and assisted with maintenance on the internal wireless and wired network.Earned the GVF SatProf Basic VSAT Installer CertificationResearched and developed new systems working with VSAT satellite communication systems.Aided with logistical activities to include: ordering, returning, packing, shipping, receiving, and direct delivery through truck rental and operation.Monitored and reported uptime and downtime on customer’s sites and systems in foreign and domestic locations, using SolarWinds software.Assisted in building, deploying, and installing Linux Ubuntu servers. Loaded OS with proper settings and IP addresses, and installed equipment in co-location facility racks utilizing proper cabling techniques. Provided add-on equipment as needed.

Provided clerical and research assistance on the current projects, as well as some slight network monitoring and technical support duties.

Provided help desk support to professors and students using the electronic classrooms on campus, from issues with the computer to the projector and sound system. I also worked as a monitor for the computer labs on campus, assisting students with printing and problems using specific software.

Provided clerical and research assistance on the current projects.

Provided clerical and research assistance on the current projects.

I performed clerical duties to include filing, organizing cabinets and shelves, mail delivery, research, and delivery of items to other buildings using company vehicles.