Christopher Lentz Email & Phone Number

Atlanta, Georgia, Us

• Responsible for adult & pediatric ICU, Intermediate Care, and Ambulatory Care Burn Service Line operations, including: 700 inpatients, 3,500 outpatients with a team of 65 direct reports (2023)• Strategized & currently developing: Burn Center renovation & build-out, including: 11 additional ICU beds & 2 burn specific operating rooms• Decreased operational vacancy from 33.6% to 5% with currently zero travel contract registered nurses (Onboarded: 4 Permanent Charge Nurses, 1 Clinical Staff Manager, 1 Burn Unit Educator, 23 RNs, 4 NST, 1 UC [09/22 -- 01/24])• Scalable Improvements & Measurement: o Patient Experience Leader:-2023 Rate the Hospital goal exceeded 70.73% out of 68% o Employee Engagement Leader:-Implemented unit-wide Stop Light Report, team Recognition Board, team Education Board, & team Quality Status Board (2023)-Instituted independent monthly cadence of meetings: Staff Meeting, Charge Nurse, Nursing Support Technician, Unit Clerk & Burn Clinic. Unit Based Counsel initiated & supported (2023) o Quality Leader:-2023 goal exceeded: 2 CLABSI out of 4 allotted-2023 goal met: 1 CAUTI out of 1 allotted o Financial Leader:-2023 Inpatient productivity goal exceeded: 108% out of 100%-2023 Outpatient productivity goal exceeded: 110% out of 100% o Ambulatory Leader:-Created an organized & timely appointment based walk-in Burn Clinic template -- averaging 20 patients daily-Rolled out medication Bar-Code Scanning within the Burn Clinic -- First ambulatory clinic to implement within Grady Health System-Led the successful implementation of the first Burn Clinic Kan Ban Supply System (10/2023)-Social Determinates of Health Screening- 94%+ patients screened monthly (10-12/2023)

Atlanta, Georgia, Us

• Provided leadership guidance & direction -- team of 77 direct reports; maintained average targeted productivity• 12AIMU lead – Joint Commission readiness & compliance• Project leader – implementation “Kindness Revolution,” created a customer service model for increased communication & continuity of care provided to patients & information relayed to immediate family members

Palo Alto, California, Us

• Founded & initiated clinic workflows; Co-created risk stratification for COVID-19 positive patients. Initiated COVID-19 Drive-Through testing at Stanford Healthcare & adopted within the United States• Provided leadership guidance & direction -- team of 30 staff members, in collaboration with medical director & over 40 medical providers• Interim Clinic Manager Stanford Family Medicine, Stanford Coordinated Care, Stanford Senior Care, & Stanford Senior (homebased) Care for two quarters• Liaison 2019 & 2020 Joint Commission Survey-Stanford Healthcare Primary Care ClinicsScalable Improvements & Measurement: o Patient Experience Leader:-Patient Experience Pilot- Led the early adoption of Qualtrics vs Press Ganey within Ambulatory Care o Employee Engagement Leader:-91% employee engagement (surpassed target by 15%) o Quality Leader:-Triage “Hotlist Project’ Lead -- developed focused list of rapid response telephonic nursing response-Provider ‘Video Visits’ Pilot -- goal met within 1st month (20 patient visits per week)-Seasonal Flu Screening -- 2021 goal exceeded (84% of patients successfully screened) -Smoking Cession Team Education -- 2020 goal exceeded (90% patients successfully screened)

Atlanta, Georgia, Us

Clinical Staff Manager, Surgical Trauma ICU 3/17 - 4/18• Provided leadership guidance & direction -- team of 125 direct reports; maintained targeted efficiency and productivity• Safely balanced team skill sets with the acute needs of patient care, while achieving budgetary guidelines• SICU lead – American College of Surgeons certification (ACS)• Facilitated the development, recruitment, retention, and training for the 1st independent 10 bed Grady Health System CVICU • Established inaugural staff quarterly recognition program, “Surgeons Salute” aimed to drive employee engagement, recognize exceptional internal and patient/family communication, acknowledge critical thinkers and celebrate excellent teamwork between RNs and MDs Specialized Rapid Response & Central Line Management Team LeaderRRT/CLMT Charge Nurse, Hospital-Wide 9/16 - 3/17• Nurse Leader – representation for Rapid Response and Central Line Management Team• Code Leader – synthesizing acute patient conditions, data/history, providing safe patient care Specialized Cardio-Thoracic Surgery (CTS), Open Heart Recovery & Surgical/Trauma ICURegistered Nurse, CTS & SICU 11/13 - 7/15• Nurse Leader -- Effectively utilized a systemic approach for the successful recovery of post-operative open-heart patients• Nurse Leader -- Successfully preformed focused nursing diagnosis, patient outcome identification, implementation & evaluation of care provided to surgical/trauma ICU patients

Atlanta, Georgia, Us

QUALIFICATION SUMMARY Registered Nurse professional with more than four years leadership experience, within nationally recognized, Level One Trauma, “Grady Memorial Hospital,” ACS Trauma Certified FacilityQuality Results Driven Leader – founded in evidenced based practice, providing accountability and adaptability within a culturally competent clinical environmentA keen focus on efficiency and productivity, business acumen, customer service oriented, and a passion for building strong teams

• Responsible for Corporate Membership sales through generating & qualifying leads. • Build strong customer relationships and close final deals. • Manage and coach a staff of 4 sales associates.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Bachelor'S Degree, B.B.A. Marketing