Chris March Email & Phone Number

Sydney, NSW, AU

Vancouver, British Columbia, CA

Toronto, Ontario, CA

• As the leader of the commercial business in Canada, I was responsible for providing strategic guidance, making decisions, and ensuring full accountability for both the development and implementation of the long-range.
• I was FCM Canada's primary external representative to customers, industry partners, and trade associations, and I had a mandate to expand the company's commercial and geographic reach.

Vancouver, British Columbia, CA

• Managed $200 million in annual sales, overseeing the largest operational team globally, achieving a $3.9 million profit in fiscal year 2023.
• Strategically executing initiatives led to a 102% sales increase, surpassed revenue targets, and enabled a 67% personnel expansion.
• Led and managed a high-performing team of 80 travel managers, ensuring optimal performance and exceptional customer satisfaction, leading to a 97% client retention rate.
• Utilize data analysis and knowledge sharing to drive product strategy and operational efficiency.
• Conduct interviews, make hiring decisions, and oversee the onboarding process.
• Provide staff with ongoing coaching, feedback, and guidance to foster professional growth, enabling excellence and career milestones.

Toronto, Ontario, CA

• Oversaw and managed daily and long-term Flight Centre Business Travel operations, leading a high-performing team of eighty-five staff.
• Achieved double-digit growth year over year, positioning Flight Centre Business Travel as the most profitable brand in the Retail division.
• Recognized with global excellence awards in 2016 and 2019 and the Top Operations Leader Award.
• Relocated from Vancouver to Toronto to spearhead the expansion of the Eastern Canadian presence, successfully establishing a strong market presence and achieving revenue growth.
• Responsible for growth in brand awareness and market share in Canada.

South Brisbane, Queensland, AU

• Developed and delivered comprehensive training on key products and assessed market segments for front-line staff.
• Provided accessible communication and dynamic product knowledge support to agents, ensuring their success.
• Established and nurtured productive, professional relationships with suppliers, facilitating successful negotiations and closing deals on large and complex customer accounts.

South Brisbane, Queensland, AU

• Designed, implemented and marketed the Business Travel products for Flight Centre stores across Canada.
• Facilitated Business Travel Specialist training and development.
• Drove product direction and management, operational efficiency, and excellence.

Toronto, Ontario, CA

• Designed and delivered comprehensive training programs for the operational team, equipping them with the necessary skills and knowledge to drive sales success.
• Mentored and coached eighty-five travel managers Canada-wide to enhance performance and achieve targets.
• Achieved double-digit growth increase in sales and profit year-on-year by implementing streamlined business processes and sales strategies.
• Identified areas for improvement, optimized workflows, and introduced new sales initiatives that directly contributed to sales growth and profitability.

Toronto, Ontario, CA

• Promoted to lead Vancouver team, requiring a relocation from the Sydney, Australia office
• Led team to the most improved and highest team over budget in North America
• Qualified for exceeding sales targets to attend global conference of top 5% performers
• Handled daily travel needs of corporate business accounts
• Ensured service level agreement delivered total client satisfaction and retention
• Built and maintained strong client relationships to provide a superior client experience

Brisbane, QLD, AU

• Promoted to FCm Travel Solutions within an unprecedented time frame
• Recognized as one of the top novices Australia-wide
• Handled the day-to-day travel needs of corporate business accounts
• Kept accurate and transparent financial accounts

South Brisbane, Queensland, AU

• Promoted from consultant to Team Leader after only six months due to excellent performance
• Highest achieving novice in Flight Centre retail division
• Assembled and managed a team to identify, develop and retain profitable business growth in sales, margin, profit and people
• Received award in Team Leader role for reaching $60K profit first nationwide
• Developed teams, leading by example in attitude, customer interactions and results.
• Demonstrated integrity, honesty and care with customers and team members alike

London, GB

• Manage four-member administration team serving over 15,000 schools within the Greater London Area
• Responsible for organising all administration systems within the office and ensuring staff are trained correctly on all systems and are using correctly
• Handling all complaints/issues via email, fax and written correspondence and escalated calls
• Business Analysis and Reporting
• Communicated effectively with clients and colleagues and suppliers
• Involvement in the development and implementation of new polices

Sydney, New South Wales, AU

• Outstanding ability to market homes in the local community by utilising a proven successful marketing plan
• Create sales brochures for each listing to profitably market the home.
• Generated lists of properties that were compatible with buyers' needs and financial resources
• Negotiated contracts on behalf of clients
• Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Brand Management, Business Administration, Management

Executive Coaching, Coaching

Life & Success Coaching, Coaching

Marketing/Marketing Management, General

Dipolma, Marketing

Dipolma, Business Management

Nlp Practitioner, Neuro-Linguistic Programming (Nlp)