Strategic Advisor to the CEO leading strategic planning and business development and strategic acquisitions. Conduct market research, analyze trends, and streamlined business operations to support business growth and improved efficiency.

Manage a technical team responsible for executing marketing campaigns to sustain and drive revenue for a multi-billion dollar enterprise

Established internal data warehouse to support a VC funded distillery startup, and established dashboards for data driven sales and marketing strategy, budgets, production reporting, and inventory management.Developed and recurring dashboards and reporting for VA distillers association

Served as a full-spectrum operations specialist at a 911-critical communication solutions firm supporting day-to-day operations, enhancing existing processes and creating new ones, servicing clients, and assisting in the design and manufacture of componentsIntegrated Lean techniques into the supply chain and standard order processes which resulted in an approximate 70% reduction in staging time, and reduction in on-hand inventoryManaged inventory lifecycle of vendors and in-house components and refined product-design to reduce the amount of on-hand inventory by implementing Just-In-Time manufacturing techniquesInitiated and stood-up company-wide infrastructure refresh, onboarding new internet service provider, telephony vendor, virtualized computer terminals, and installed cybersecurity upgrades resulting in dramatic increase in capabilities at reduced cost and riskProvided end-to-end client support performing on-site systems installation and troubleshooting for nationwide customers

Supported fast-paced 24-hour call center supervisory operations through real-time monitoring and split-second decision makingSubject matter expert for deployment of several high-impact internal projects including: deployment of new call center phone system, new order management system, and deployment of secondary call centerReduced reporting workload by 40% across the department by reviewing existing tasks and procedures, identifying duplicity, through collaboration with department heads and senior managementLed reporting team effort to increase forecasting department accuracy from +/- 65% to less than +/-5%, by fusing inter-departmental data and performing big-data analysisLed team to develop a cross-department reporting system by working department heads to identify points of automation, and integrating into key call center systems