Chris Nicholson-Doyle Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Manager of all software development initiatives for AGL Telecommunications and Southern Phone.Program Management of Telco IT InitiativesOnshore Scrum MasterSenior Business Analyst

Responsible for the accurate and timely billing of all AGL and Southern Phone broadband, mobile and VOIP accounts.

Senior Business Analyst for the introduction of AGL NBN, Mobile and VOIP Telecommunications products

Melbourne, Australia

Product owner and lead for the creation of a new application to deliver an enterprise-wide set of patterns for sending SMS messages including real time APIs and Azure functions.

Melbourne, Australia

Responsible for development of requirements for the development of an application used by builders and tradespeople for energy connections. Facilitated workshops, liaised with external vendors and customers and worked as business analyst within scrum team.

Melbourne, Victoria, Australia

Lead for uplift of billing function to support rapid increase in AGL and Southern Phone NBN, Mobile and VOIP services.

Melbourne, Australia

Zendesk Product OwnerResponsible for working with delivery teams, Zendesk and external vendors for the optimisation of Zendesk and the development and implementation of the Zendesk roadmap .Accountable for the governance and delivery of technology projects within the Customer Operations area.

Melbourne, Australia

Responsible for the successful implementation of the new call centre ticketing management system Zendesk. All phone, Facebook, Twitter, email and chat customer contact is now being managed via Zendesk. I led a group of key SMEs and experts to develop an agile methodology for ensuring full readiness across technology, testing, training and teams. Implemented Zendesk across Melbourne and Darwin to nearly 200 agents and support staff.Passionate about the Zendesk product.

Moonee Ponds, Victoria

Promoted to a position to manage all business as usual change management.Responsible for receiving concepts, leading and participating in IT assessments, mediating prioritisation, allocating resources, I introduced Kanban to the IT change management process, as well as aligning a new framework to the enterprise framework and linking in with Agile Scrum teams.

Moonee Ponds, Victoria, Australia

Technical business analyst who played a key role in Foxtel's largest projects over the last 5 years.- Merger of AUSTAR and Foxtel- Migration of all AUSTAR customers into Foxtel systems- Creation of the Foxtel Broadband division

I was engaged to work as a business analyst with the program overseeing the merger of 3 Mobile and Vodafone Australia.My responsibilities involved coordinating with nearly business teams, developing requirements documentation for a variety of projects under the merger program.

Working on various web software projects for the new car parking facility.

Project manager for two key and complex web projects.

Originally taken on as a business analyst / project manager to assist with the merging of Soul Communications, Digiplus telecommunications and B DigitalCompleted project for merging two businesses to single sales, provisioning and billing system post takeoverRole increased in responsibility as project moved was completed successfully. Promoted to the Perth IT Management position when the previous manager was transferred to SydneyJob DescriptionManage teams responsible for change/project management, business analysis and business reportingLiaise between the IT departments (including development, testing, help desk, analysis, project management and systems support) and all business unitsProvide mentoring and team development to key staff members converting to business analysis and project management from other analyst rolesManage all testing for all business system changesResponsible for management of 10 direct and 20 dotted line staff

Taken on by Volume Design to work on site at BOC Gases (a client of Volume)BOC Gases Marketing UK were needing a technical expert to improve their ability to achieve a satisfactory implementation in the UK of a global SAP rollout Analyst, project manager and consultant on SAP CRM implementation, using Netweaver and ISAWorked with range of business teams from across United Kingdom (Manchester, Guildford) and AustraliaJob DescriptionKey analysis of business modelsBusiness modelling using VisioFunctional specification writing, and editing of other BA functional specificationsExperience in managing and advising on business process changeAnalysis of business scenarios, scripting of test cases required and work with TestDirector

Originally employed as a web developer (CSS, HTML, PHP, accessibility, browser compatibility)Promoted to a project management role soon after joiningResponsible for the larger clients including a Hobart and Brisbane client, to whom I regularly travelledDemonstrated careful attention to detail – developing specification documentationDrove the project and team with initiative and enthusiasmJob DescriptionManagement of a half million dollar budget for CMS implementationCoordinated a small team of developers and liaised with clients and large prime contractor

Originally employed as a coordinator and developer for a key in-house software programPromoted to coordination of all IT staff upon the resignation of the IT ManagerJob DescriptionBusiness analysis of various business units for development of bespoke software toolProgramming, leadership and technical advice to other developersDocumentation of all projects I managedResponsibility for reporting back to directors on key performance indicators and project statusActive risk management – planning, strategy and mitigationAssisting Operations Management in project growthTesting & quality assurance of all projects prior to client user acceptance testingRisk, scope & change managementResolving client complaints and concerns