Christopher Baker Email & Phone Number

Omaha, NE, US

Lincoln, NE, US

• Lead analytics initiatives that drive strategic decision-making, providing executives with data-driven insights and recommendations.
• Develop and implement KPIs and metrics aligned with overall company strategy, enhancing performance tracking across departments.
• Spearhead the creation of dashboards and reports that visualize key metrics, improving data accessibility and understanding across the organization.
• Support fiscal year planning and forecasting, delivering data-driven insights that guide budget allocation and resource management.

Lincoln, NE, US

• Collaborated with Sales Leaders, Marketing, and Product Managers to set KPIs. Then built dashboards in Tableau to track success against those KPIs.
• Used SQL to analyze multiple data point of underperforming sales territories. Presented the finding to senior leadership with action able outcomes.

Lincoln, NE, US

· Lead the implementation of an incentive compensation management software. After completing implementation was designated the system administrator. · Interaction with sales management and senior leadership assisting with the creation of new territories, sales team quotas, compensation models for new fiscal years and yearly goals. · Create and design.

Lincoln, NE, US

• Worked closely with account managers and sales reps creating quotes, invoices, and solving problems dealing with complex sale deals.
• Used SQL within Amazon Redshift to extract data. Inputted the extracted data into Zuora Developer Tools to mass update accounts with corrected information.
• Created reports to resolve problems located inside of sales reporting.
• Assisted in the migration of thousands of accounts over to a new billing system.

Lincoln, Nebraska, US

• Created and adjusted procedures based on new federal regulations, while collaborating with colleagues on new and old reports.
• Quality checked on average 250 - 500 accounts daily. Noticed trends and came up with possible solutions for the error. With these possible solutions, I created proposals to adjust how daily accounts are worked.
• Assisted team members by being a point of contact for problems they came across while quality checking accounts.

Lincoln, Nebraska, US

• Take ownership of complex accounts that require extensive research and communication with multiple departments to resolve the issue that resulted in the escalation of the borrower.
• Mentor new associates to the solution center over procedures and processes that will be required of a resolution specialist.
• Assist in Continual Process Improvements to review, make changes, and update the process and procedures.
• Team member, helping to reduce the systems used on a daily basis to one system, Workspace, since October 2014.

Lincoln, Nebraska, US

• Compiled multiple service metrics to create a month to date scorecards on a daily basis for customer service representatives.
• Answered escalated calls from representatives and assisted the borrowers in correcting the issues.
• Observed how representatives would take and handle calls, coached them on how to handle calls efficiently.

Lincoln, Nebraska, US

• Communicate with customers over the phone about how to pay back student loans and help them in reading their account statement
• Assist with the training of new hires by answering questions or taking supervisor calls.