I am an experienced service delivery and customer care executive, who aligns, delivers, and secures services and technologies worldwide to enable exceptional customer experiences. I have over 24 years of international and domestic experience providing customer contact management solutions to Fortune 2000 companies, primarily in the healthcare, financial services, communications, and technology industries. I’ve held a variety of leadership positions in operations, client services, technology, security, and support services, including a two-year expatriate assignment in the Philippines as Executive Director, Asia Pacific.I am passionate about people and demonstrate talent for building new disciplines, developing teams, redesigning structures, and improving performance, with the ability to execute a wide range of operational and technology strategies to improve efficiency and quality. I move easily from vision to execution with a clear sense of purpose and priority.I am frequently assigned leadership for situations where these skills are needed, such as being assigned strategic client relationships during times of critical need; relocating offshore during a period of unprecedented regional growth; developing growth plans; and serving in leadership roles for mergers and acquisitions. In addition to being an involved husband and father, I am an active community volunteer, having served on the Board of Directors of the Crisis Center of Tampa Bay and the Tampa Bay Chamber of Commerce.Selected specialties include Strategic & Operational Planning; Operations & Performance Management; Technology & Business Planning; Security & Compliance Management; Organization & Management Reengineering; Talent Identification & Development; Incident & Crisis Management; Mergers & Acquisitions.
Listed skills include Outsourcing, Leadership, Strategy, Crm, and 32 others.