Christopher Rowell (Masters Omis)

Christopher Rowell (Masters Omis) Email and Phone Number

Information Technology Service Desk Manager @ Sterling Infrastructure, Inc.
Denver, CO, US
Christopher Rowell (Masters Omis)'s Location
Charlotte Metro, United States, United States
Christopher Rowell (Masters Omis)'s Contact Details
About Christopher Rowell (Masters Omis)

Energetic, passionate, 24/7, support leader in global IT service and support, focusing on enhancing B2B/B2C and internal operations. Proven track record in scaling support operations to meet evolving customer expectations and transitioning customer service teams into technical support excellence. Skilled in Situational Leadership, maximizing team performance and limiting churn. Open to on-site or hybrid roles.Strong industry knowledge in:• Enterprise customers >10,000• Boutique customers - Confidential - Privately held• Managed Service Provider/Customer• BioTech, Life Sciences• 5G, IoT• Energy & Resources, Oil & Gas• Commercial & Manufacturing• Quick serve industryLow risk Relo

Christopher Rowell (Masters Omis)'s Current Company Details
Sterling Infrastructure, Inc.

Sterling Infrastructure, Inc.

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Information Technology Service Desk Manager
Denver, CO, US
Website:
strlco.com
Employees:
3
Christopher Rowell (Masters Omis) Work Experience Details
  • Sterling Infrastructure, Inc.
    Information Technology Service Desk Manager
    Sterling Infrastructure, Inc.
    Denver, Co, Us
    View
  • Verticomm
    Help Desk Supervisor
    Verticomm
    Denver, Co, Us
    View
  • Averro
    Service Desk Manager (Internal & Msp)
    Averro Nov 2022 - Aug 2024
    Bellevue, Wa , Us
    Managed 7 direct reports across multiple locationsSupported ~1200 users from near-shore and in-house resourcesBuilt a high-velocity onboarding experience for new hiresAchieved #1 ranking in Microsoft’s 2023 DPR assessment for contractor suppliersAligned team processes with customer-facing requirementsReduced team backlog from 1300+ tickets to a sustainable levelImproved time tracking processes and reportingEnhanced team capacity and responsiveness by onboarding ITSM Manager and team in LatAm region
    View
  • Hexagon Ab
    Senior Manager, Implementation (Saas)
    Hexagon Ab Mar 2022 - Aug 2022
    Stockholm, Se
    Launched customer onboarding journeyReduced provisioning time by 30% through process improvementBuilt and launched multi-tiered SOP
    View
  • Cradlepoint
    Manager, Global Service And Support (Iaas)
    Cradlepoint Jul 2018 - Jan 2022
    Boise, Idaho, Us
    Managed 9 direct reports across multiple locationsLaunched proactive customer communicationsSustained CSat >4.75 and handled ~45,000 cases annually globally
    View
  • Enablon - A Wolters Kluwer Company
    Manager Product Support (Saas)
    Enablon - A Wolters Kluwer Company Jun 2014 - Jun 2018
    Pulled in $14 million in at-risk renewalsBuilt North American Support team from scratchImproved customer satisfaction processes and documentationStock Options
  • Hewlett-Packard
    Sw Support Manager 3 (Saas)
    Hewlett-Packard Aug 2012 - Jun 2014
    Houston, Texas, Us
    Managed 23 direct reports across 4 support centersImplemented 24x7 follow-the-sun support for Autonomy businesses
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  • Havi Global Solutions
    Manager, Technical Support (Back-Office Operations For Mcd)
    Havi Global Solutions Aug 2006 - Aug 2012
    Managed a $7 million budget and 11 direct reports across two locationsProcessed 18,000 incidents and service requests annually
  • Rr Donnelley
    Information Technology Procurement Manager
    Rr Donnelley Jul 1999 - Aug 2006
    Chicago, Illinois, Us
    Managed $80 million asset and outsourcing budgetStandardized IT assets while combining three companies
    View

Christopher Rowell (Masters Omis) Skills

Process Improvement Management Software Documentation It Management Leadership Information Technology Vendor Management Business Analysis Project Management Sdlc Strategy Business Intelligence Cross Functional Team Leadership Business Process Improvement Change Management Team Leadership Project Planning Enterprise Software Operations Management Itil Relationship Management Disaster Response Technical Support Mbti Crm Vendor Contracts Rfp Service Level Agreements It Procurement Software As A Service Customer Retention It Service Management Business Process Pre Sales Program Management

Christopher Rowell (Masters Omis) Education Details

  • Northern Illinois University
    Northern Illinois University
    Operations Management Information Systems (Omis)
  • Columbia College Chicago
    Columbia College Chicago
    Acoustics

Frequently Asked Questions about Christopher Rowell (Masters Omis)

What company does Christopher Rowell (Masters Omis) work for?

Christopher Rowell (Masters Omis) works for Sterling Infrastructure, Inc.

What is Christopher Rowell (Masters Omis)'s role at the current company?

Christopher Rowell (Masters Omis)'s current role is Information Technology Service Desk Manager.

What is Christopher Rowell (Masters Omis)'s email address?

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What is Christopher Rowell (Masters Omis)'s direct phone number?

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What schools did Christopher Rowell (Masters Omis) attend?

Christopher Rowell (Masters Omis) attended Northern Illinois University, Columbia College Chicago.

What are some of Christopher Rowell (Masters Omis)'s interests?

Christopher Rowell (Masters Omis) has interest in Formula1, Cub Scouts, Audiophile.

What skills is Christopher Rowell (Masters Omis) known for?

Christopher Rowell (Masters Omis) has skills like Process Improvement, Management, Software Documentation, It Management, Leadership, Information Technology, Vendor Management, Business Analysis, Project Management, Sdlc, Strategy, Business Intelligence.

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