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Christopher Rowell (Masters Omis) Email & Phone Number
Information Technology Service Desk Manager
at
Sterling Infrastructure, Inc.
1 work email found
@directtechnology.com
2 phones found area 312 and 117
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Information Technology Service Desk Manager
Location
Charlotte Metro, United States, United States
Company size
Who is Christopher Rowell (Masters Omis)? Overview
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Quick answer
Christopher Rowell (Masters Omis) is listed as Information Technology Service Desk Manager at Sterling Infrastructure, Inc., a company with 3 employees, based in Charlotte Metro, United States, United States. AeroLeads shows a work email signal at directtechnology.com, phone signal with area code 312, 117, and a matched LinkedIn profile for Christopher Rowell (Masters Omis).
Christopher Rowell (Masters Omis) previously worked as Help Desk Supervisor at Verticomm and Service Desk Manager (Internal & MSP) at Averro. Christopher Rowell (Masters Omis) holds Master'S Degree, Operations Management Information Systems (Omis) from Northern Illinois University.
Company email context
Email format at Sterling Infrastructure, Inc.
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*@directtechnology.com
68% confidence
AeroLeads found 1 current-domain work email signal for Christopher Rowell (Masters Omis). Compare company email patterns before reaching out.
Profile bio
About Christopher Rowell (Masters Omis)
Energetic, passionate, 24/7, support leader in global IT service and support, focusing on enhancing B2B/B2C and internal operations. Proven track record in scaling support operations to meet evolving customer expectations and transitioning customer service teams into technical support excellence. Skilled in Situational Leadership, maximizing team performance and limiting churn. Open to on-site or hybrid roles.Strong industry knowledge in:• Enterprise customers >10,000• Boutique customers - Confidential - Privately held• Managed Service Provider/Customer• BioTech, Life Sciences• 5G, IoT• Energy & Resources, Oil & Gas• Commercial & Manufacturing• Quick serve industryLow risk Relo
Listed skills include Process Improvement, Management, Software Documentation, It Management, and 31 others.
Current workplace
Christopher Rowell (Masters Omis)'s current company
Company context helps verify the profile and gives searchers a useful next step.
Sterling Infrastructure, Inc.
9 roles
Christopher Rowell (Masters Omis) work experience
A career timeline built from the work history available for this profile.
Help Desk Supervisor
Service Desk Manager (Internal & Msp)
Managed 7 direct reports across multiple locationsSupported ~1200 users from near-shore and in-house resourcesBuilt a high-velocity onboarding experience for new hiresAchieved #1 ranking in Microsoft’s 2023 DPR assessment for contractor suppliersAligned team processes with customer-facing requirementsReduced team backlog from 1300+ tickets to a sustainable.
Nov 2022 - Aug 2024
Senior Manager, Implementation (Saas)
Launched customer onboarding journeyReduced provisioning time by 30% through process improvementBuilt and launched multi-tiered SOP
Mar 2022 - Aug 2022
Manager, Global Service And Support (Iaas)
Managed 9 direct reports across multiple locationsLaunched proactive customer communicationsSustained CSat >4.75 and handled ~45,000 cases annually globally
Jul 2018 - Jan 2022
Manager Product Support (Saas)
Enablon - A Wolters Kluwer Company
Pulled in $14 million in at-risk renewalsBuilt North American Support team from scratchImproved customer satisfaction processes and documentationStock Options
Jun 2014 - Jun 2018
Sw Support Manager 3 (Saas)
Managed 23 direct reports across 4 support centersImplemented 24x7 follow-the-sun support for Autonomy businesses
Aug 2012 - Jun 2014
Manager, Technical Support (Back-Office Operations For Mcd)
Havi Global Solutions
Managed a $7 million budget and 11 direct reports across two locationsProcessed 18,000 incidents and service requests annually
Aug 2006 - Aug 2012
Information Technology Procurement Manager
Managed $80 million asset and outsourcing budgetStandardized IT assets while combining three companies
Jul 1999 - Aug 2006
2 education records
Christopher Rowell (Masters Omis) education
Master'S Degree, Operations Management Information Systems (Omis)
Northern Illinois University
Bachelor'S Degree, Acoustics
Columbia College Chicago
FAQ
Frequently asked questions about Christopher Rowell (Masters Omis)
Quick answers generated from the profile data available on this page.
What company does Christopher Rowell (Masters Omis) work for?
Christopher Rowell (Masters Omis) works for Sterling Infrastructure, Inc..
What is Christopher Rowell (Masters Omis)'s role at Sterling Infrastructure, Inc.?
Christopher Rowell (Masters Omis) is listed as Information Technology Service Desk Manager at Sterling Infrastructure, Inc..
What is Christopher Rowell (Masters Omis)'s email address?
AeroLeads has found 1 work email signal at @directtechnology.com for Christopher Rowell (Masters Omis) at Sterling Infrastructure, Inc..
What is Christopher Rowell (Masters Omis)'s phone number?
AeroLeads has found 2 phone signal(s) with area code 312, 117 for Christopher Rowell (Masters Omis) at Sterling Infrastructure, Inc..
Where is Christopher Rowell (Masters Omis) based?
Christopher Rowell (Masters Omis) is based in Charlotte Metro, United States, United States while working with Sterling Infrastructure, Inc..
What companies has Christopher Rowell (Masters Omis) worked for?
Christopher Rowell (Masters Omis) has worked for Sterling Infrastructure, Inc., Verticomm, Averro, Hexagon Ab, and Cradlepoint.
How can I contact Christopher Rowell (Masters Omis)?
You can use AeroLeads to view verified contact signals for Christopher Rowell (Masters Omis) at Sterling Infrastructure, Inc., including work email, phone, and LinkedIn data when available.
What schools did Christopher Rowell (Masters Omis) attend?
Christopher Rowell (Masters Omis) holds Master'S Degree, Operations Management Information Systems (Omis) from Northern Illinois University.
What skills is Christopher Rowell (Masters Omis) known for?
Christopher Rowell (Masters Omis) is listed with skills including Process Improvement, Management, Software Documentation, It Management, Leadership, Information Technology, Vendor Management, and Business Analysis.
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