Christopher Swope Email & Phone Number

Kansas City, Missouri

Supported the middleware platform for integrated environments of the world’s largest provider of insurance products for mobile devices, consumer electronics, and durable consumer goods. Developed solution to facilitate system management, application monitoring, reporting, environment maintenance, and other operational duties. Assisted development, quality control, project, management and adjunct support teams with understanding system architecture, application design and process flow, including gathering data and identifying requirements, provide recommendations on solution design and review code for adherence to operational standards and industry best practices. Provided data, technical analysis, and troubleshooting guidance to incident support teams in order to identify and resolve application and system faults within both the middleware platform and integrating components. Evaluated application functionality and performance and investigate root causes of production incidents to identify defects or vulnerabilities, and collaborate with development and other support teams to identify resolutions and mitigate risks.• Revitalized an effort to automate the provisioning of TIBCO environments by combining VMWare’s Realize Automation with Subversion, Artifactory, Ant and Bash, creating the first production-viable solution after the project iterated through several teams.• Innovated a process that provisioned 15 independent environments in six weeks using Ant, Groovy and Bash, yielding a ten-fold increase in productivity.• Developed an in-house Java-based utility for centrally starting and terminating a large number of applications, in order to overcome several limitations with vendor-supplied tools, achieving up to a four-fold reduction in procedure completion time and significantly fewer failures.

Lenexa, Ks

Helped a leading producer of enterprise financial software utilized by over 6 million end users push a legacy, Java-based back-end system to its limits and beyond. Researched and resolved software defects and helped implement new features and extensions. • Learned system quickly in order to make immediate contributions; discovered and resolved a major long-standing problem within four weeks of starting position.• Rigorously documented opportunities and prescriptive recommendations for applying design patterns and modern best practices to current codebase in preparation for an intensive refactoring or complete rewrite.

Provide help desk and production systems support for leading global franchisor and operator of Applebee’s and IHOP restaurants with annual sales exceeding $1.6 billion. Research and develop viable end-user solutions and customizations for unique and critical situations. Develop comprehensive troubleshooting documents to maintain department’s knowledge base. Plan and coordinate training exercises to introduce new technologies and/or clarify existing solutions. • Tracked and managed a 24X7 help desk support operation including 225,000+ call annually for more than 1,800 Applebee’s’ and IHOP restaurants and 500 corporate users. • Leveraged knowledge of software systems to discover and deploy more than 50 end-user solutions and improve ticket resolution times up to 60%. • Mentored 35 Level I & II analysts in aligning and communicating technical solutions to quickly resolve customer incidents. • Spearheaded a large-scale project to address a recurring system issue by developing SQL and system scripts and new documentation, decreasing related trouble tickets by 150%+ and improving resolution time by more than 30%.• Created a Java-based tool to filter and remove more than 40% of excess information from log files to empower peers to diagnose and resolve system issues in record time.• Improved resource utilization and operational efficiency by implementing an innovative and robust virtual-machine lab environment to replace an outdated bare-metal system configuration. • Initiated a program to develop a Java-based software tool to significantly decrease amount of time and resources required to obtain status information from company’s primary hardware-support vendor, NCR.

Saint Louis, Mo

Provided research and programming support for a top ranked research university in the field of computational biology (CB), a computer-science discipline challenged by massive data sets and complex, resource-intensive algorithms.• Debugged and applied contemporary software engineering techniques to improve performance and operability of antiquated CB software and algorithms implemented in the C and C++ programming languages.• Utilized C and C++ programming languages to construct highly-efficient and very large indexes that exceeded 4 billion entries and supported databases ranging from tens to hundreds of gigabytes.• Redesigned, refactored, and adapted existing CB software to accommodate pluggable modules that extended application flexibility, reliability, and performance.

Bachelor'S Of Science

No Degree