Christopher Ruggeri Email & Phone Number

Miami, Florida, United States

Global Transaction Services-Latin America (LatAm) Corporate Banking•Design and enhance innovative and regulatory revenue-generating electronic banking and payments products to contribute to the significant growth of the LatAm region; recognized by industry groups such as Euromoney and The Banker•Successfully delivered changes to meet business objectives: Brazil Real Time Payments (Pix), FX Digital Signature, Credit Card Settlements, Tax/Wire Payments, Invoicing/Collections, Mexico Account Statement Electronic Channel Delivery, Mexico US Dollar Clearing•Lead, plan, and facilitate in-person and virtual meetings with large cross functional teams to provide, solicit, and document requirements•Liaison between regional LatAm product managers and the core treasury global product/technology teams to document vision; ensure the region is represented and prioritized to the enterprise•Actively participate in technology design sessions as a business subject matter expert•Analyze operational processes/procedure impacts relating to product changes•Proactively assess gaps and risks; ensure appropriate escalation•Work onsite with international vendors to build relationships and provide Bank of America’s input to their product•Coordinate stakeholders; ensure active engagement of operations, legal, compliance, risk, marketing, customer service, and implementation•Communicate status and accomplishments to executive leaders and governance committees by creating and presenting clear, concise, professional presentations•Adhere to change management/Six Sigma/agile standards to initiate, plan, and execute projects within bank and regulatory standards•Participate/Volunteer 100+ hours/year: Miami Corporate Run 5K, Biscayne Bay Shoreline Cleanup, March of Dimes Walk, Costal Cleanup, Susan Komen Race for the Cure, Miami Talent Council. Elected as Board of Director-Treasurer for two homeowner associations•Received ‘Exceeds’ performance evaluation ratings since 2014

Charlotte, North Carolina, United States

Global Commercial, Corporate, and Investment Banking Sales Technology & Operations•Liaison between Technology and GTS, Commercial, Corporate, Capital Markets, and Investment Banking leadership to design enhancements tracking associate performance and sales effectiveness•Ensured the effective design, delivery, and adoption of major projects for the Client Relationship Management (CRM) application by acting as subject matter expert, project coordinator, and software product analyst•Documented business requirements, user communications, user acceptance test (UAT) plans, use cases, work flow diagrams, and knowledge transfer to help desk and production support•Designed and presented multiple in-person training sessions for sales officers/analysts•Defined system requirements relating to security of sensitive data for Merger & Acquisition, Equity IPO, Treasury product, Bank of America Merchant services, and other pipeline deals •Evaluated and opined on vendor software product proposals•Managed a team of business/data analysts on high-profile projects to convert both LaSalle Bank and Merrill Lynch’s historic/active deal pipelines into the target sales software product•Contributed to associate satisfaction and collaboration across project teams by sharing job knowledge, cross-training, and soliciting feedback of direct-reports and peer associates•Planned out-of-office sporting, volunteer, and other team-building activities

Charlotte, North Carolina Area

Point of Sale Systems/Electronic Marketing Loyalty Program Analyst•Gathered, defined, and documented project scope and technical project specifications in support of customer-specific targeted marketing programs impacting customers, accounting, marketing, merchandising, and customer service•Documented and tested Point of Sale (POS) and mainframe programs, UNIX jobs, and database/server application upgrades to ensure minimal impact to the production environment•Trained end users, customer service, and help desk associates; provided Level III support•Tracked customer loyalty card spending across stores and communicated household-specific information to marketing partners; targeted real-time promotional offers to the POS system •Automated company-wide loyalty reward program•Collaborated with peer retailer companies to suggest enhancements to IBM’s ‘Supermarket’ application and discuss technology, marketing, and operational industry trendsSenior Systems Support Analyst/Consultant/Trainer/Store Management•Provided Level II technical support to retail stores, corporate office, and distribution centers•Tested, documented, and trained retail store clerks/management/customers on new technology products. Managed cash, credit, debit, check deposits and accounting procedures.•Managed, hired, scheduled, promoted, and evaluated a team of forty associates to meet company standards and provide customers with exceptional customer service

Bachelor Of Business Administration (Bba), Business Administration And Management, General, 3.5

Bryan School Of Business, 3.88

Participated in the Domestic Exchange Program for my final year, but earned my degree back at the University of Massachusetts