Christopher Coon Email & Phone Number

San Francisco, Ca, Us

Managed engineering teams to prioritize tech debt and bug reportsOrganized roadmap and transition from Wordpress CMS to new proprietary CMS softwareProactively managed escalating bug tickets, resulting in an 80% decrease in article publication and distribution delays, improving team efficiency and user experience.

Redwood City, California, Us

I created a suite of new features to dramatically improve the user experience and drove customer retention. This included updates to the RBAC, content creation and multiple product lines. As the product manager, I took this feature from ideation to launch and saw widespread adoption by our customers. The product saw a 33% adoption within the first 90 days and a further 75% adoption after 120 daysMigrating the platform drove a 7% margin savings and opened up new markets, including the onboarding of multiple enterprise customers (top two customers of the company). I built the program that took this migration from the early prototype to a successful launch. As this program matured, it improved QA and customer feedback practices saw widespread adoption throughout the companyIntegrated new AI into SaaS product features In 2022, Simpplr had a business goal to begin incorporating new AI features to enhance existing products. As product manager, I worked with the data science team to incorporate new AI to enhance content discoverability. Oversaw the launch of a new LLM Writing Assistant tool that leveraged Azure OpenAI’s API, which saw a 20% adoption from customers within 60 daysResurrected inactive company initiatives, leading to the successful implementation of new features and programs, resulting in a 25% rise in overall product usage, positively impacting market positionEnhanced market competitiveness by creating requirements and user flows for our large language model product, resulting in a 20% customer adoptionIntroduced 2 AI features, leading to a 30% improvement in SaaS product performance, enhancing user experience and boosting customer loyaltyIncreased user engagement by 25% by conducting A/B testing for features and identifying a failed design before launch, saving the company from potential customer dissatisfactionBoosted feature usage by 25% through SQL & mixpanel analysis, resulting in a more valuable product and increased customer satisfaction

Redwood City, California, Us

♦Spearheaded the creation, execution, and launch of a stalled company initiatives leading to successful launch of programs & features. ♦Created requirements and user flows for our data teams to generate machine learning solutions and new SaaS product features, including our large language model product♦Build from 0 to 1 features to incorporate further AI development ♦Tracked key success metrics in SQL & mixpanel of features to ensure adoption & identify gaps♦Improved customer insight by bringing their & CX feedback to the entire product team in company wide roadmap discussions along with specific feature roadmaps ♦Build out SWOT & other competitive analysis for SaaS Product & other teams.♦Improved communications across teams to build successful spotlight demos, scripts, release notes & other enablement materials for new features♦Led weekly Agile ceremonies with up to 3 engineer teams across multiple continents♦Implemented Agile best practices to ensure successful feature launches ♦Consultant for clients on best practices for Digital Workplace and employee engagement♦Played a key role in the client implementation process, including hosting technical and training calls.♦Reported project progress of 3 major company initiatives, including tracking all communications and status updates across the Product teams.♦Worked with marketing to identify new vertices of growth and to expand our ICP including healthcare♦Analyzed scope of client requirements and identified problem points of implementation and level set timelines and expectations with clients with the professional services team. ♦Set standard processes for onboarding new sales coworkers, including crafting documentation. ♦Created a bank of reusable queries, leading to the reduction of repetitive tasks being done across team members and the overall time required by engineers in an implementation.

San Francisco, Ca, Us

Corelight transforms network and cloud activity into evidence so that data-first defenders can stay ahead of ever-changing attacks.Worked on evaluating and executing MarTech products and strategies through tools like, Marketo, SFDC marketing, Drift chat bot, 6Sense, Hubspot, OutreachIntroduced 150 prospects to the open source technology, resulting in a 25% increase in managed community members and a 15% boost in customer involvement, ultimately enhancing the ecosystem.Utilized industry and customer insights to influence road map changes, increasing market competitiveness.Identified and pursued new verticals, spaces, and industries, resulting in a 15% increase in sales leads and expanded market reach.Optimized project resource allocation by 25% through the strategic implementation of MS Project and other tools, resulting in cost savings and improved project efficiency.Worked with marketing teams to analyze new market engagement tools, resulting in a 45% increase in lead generation and enhanced market penetration.Increased sales by 25% by identifying different buying personas and creating targeted messaging, resulting in a more personalized customer experience and higher conversion rates.Spearheaded engagement with top executives, paving the way for new business opportunities and a 5% growth in market share.Drove a 20% increase in event registrations by tailoring outreach efforts, leading to a greater impact on audience engagement and conversion.Improved channel and Alliance relationships to drive sales and product strategyBoosted sales by 15% through close collaboration with outside partners and technology sales teams, resulting in increased revenue and market expansion.

San Francisco, California, Us

Meraki is the cloud-based platform that can be used to manage Cisco networking and security products. From end points, switches, routers and firewalls, everything can be managed by the Meraki cloud first platform.At Cisco Meraki, I initiated the creation of a go-to-market strategy of a new add-on product. to our firewall software. Directed the Cisco marketing, product and sales teams to ensure all targeted Cisco SMB customers attended a series of hosted webinars. My leadership and hands-on sales approach, drove 30 trials of the product resulting in $330,000 in pipeline generation.Boosted sales by 10% through the establishment of influential connections across Cisco business units, leading to enhanced pipeline generation and more efficient communication channels.Empowered coworkers with actionable insights by constructing SFDC dashboards and reports, contributing to a 15% increase in sales performance and revenue generation.Built relationships with external Cisco channel partners to strength their product knowledge and drive 15% increase in pipeline generationHosted bi-weekly trainings for 3rd party channel sales teams and led weekly Cisco peer trainings Mentored new sales employees and achieved standard processes for onboarding new sales coworkersManaged the Cisco re-selling channel market to drive pipeline generation Consulted on a cross-sell campaign between different Cisco business units products

Toronto, Ontario, Ca

A Broker-Dealer who offered financial and life insurance services to households, families and small businesses.I organized and oversaw 6 in-person events annually, resulting in a 50% increase in customer retention and a 45% conversion rate, driving significant business growth.Increased the Summer Financial Internship program attendance by 80% through implementing interactive and engaging course materials, resulting in enhanced knowledge retention and skill development among participants.Achieved a 70% win rate in intra office competitions by effectively leading sales teams with strong personalities, resulting in increased motivation and team cohesion.Crafted a client service model for legacy stale customers that generated a 50% increase in monthly contributionsTrained new sales reps in LinkedIn best practices as they joined the officeConsulted households on wealth generation, retirement planning and estate planning based on their current and ongoing needs. Mentored new Account Executives and assisted them in closing $500k in net new business within their first 4 months.

Bachelor'S Degree, Economics

Bachelor'S Degree, Politics