Responsibilities:Deliver product and service training to internal and external audiences to increase sales and enhance the customer experienceLeverage multiple training techniques including instructor led, virtual instructor led, webcasts/podcasts, presentations, hands-on labs and self-directed learning materials to conduct trainingPerform gap root cause analysis to identify training needs and gapsCollaborate with US and World Wide Apple Sales Training Organizations, Staffing Programs and Instructional Design teams to provide input on course content and customize training materials as needed that maximize concepts for adult learners and development life-cyclesEnsure the success of training through analysis, reporting and feedbackAchievements:Planned and designed our annual TTT for the last 3 years to drive delivery excellenceManaged the national monthly virtual learning and development strategy for over 300 campus stores for the education teamCo-led a team of 15 trainers to design, create and deliver learning solutions for our largest national training event with over 1,500 partner leadership members resulting in a 9.9 out of 10 satisfactionOver the course of 12 years, I have facilitated over 1,000 sessions to over 25,000 participants in a broad range of industries leveraging multiple training techniques, including classroom facilitation, webcasts/podcasts, presentations, hands-on labs, & self-directed learning materials to conduct training while consistently maintaining a 9.9 out of 10 instructor rating

Responsibilities:Coordinated and collaborated with sales leaders, developers and analysts to identify training gaps using human performance technology and implement strategic training solutions that met the needs of the market for 60 corporate/vendor locationsDelivered and managed training requests/needs for all retail store leadership courses and acted as the subject matter expert for all retail leadership training for the southeast region (FL, AL, GA, SC, NC, TN) Developed all current and new store leaders through performance coachingAssessed and evaluated training effectiveness by measuring post training evaluations, time to competency and performance metricsAchievements:Coached and developed 23 Store Managers for two years in the top performing market nationwide through monthly performance coaching which led to a 40% increase in store performanceCo-led the strategy and execution for iPhone launch training support for 700 tech support representatives which resulted in a 20% reduction in call timesExcellent communication and facilitation skills using a variety of instructional methods demonstrated by post training evaluation rating of 6.9 out of 7, exceeding the national training average

Responsibilities:The Retail Store Manager (SM) advances all of Sprint’s core objectives -- improve the customer experience, strengthen the brand and improve profitabilityThe SM is ultimately responsible for all aspects of a Sprint Retail store and manages the resolution of all team members and customer experience issues Empowers all team members with the necessary tools and training to resolve customer issues quickly and efficientlyThe SM must have the ability to coach, develop and lead a strong retail sales and service team in the achievement of individual and team-based goalsAchievements:Led a team of 17 team members while overseeing 3 stores concurrently Successfully promoted multiple team members into leadership roles Exceeded annual sales targets and increased customer service by 40%