Cross dock operation servicing 223 John Deere dealerships for the northeast region stretching from PA to ME to VA and everywhere in between. We specialize in big/bulky LTL shipments, dedicated overnight delivery, and next day emergency parts delivery. We are owned by GLS, a Dutch company that also owns the Royal Mail, which operates in almost 50 countries, generating more than $3B annually.

I currently manage a warehouse responsible for contracting and completing last mile deliveries for a variety of clients.

• Selected to serve as a NYS licensed Insurance Service Representative for property and casualty as well as 47 other states; service up to 50 agents and customers on a daily basis • Selected as a mentor and trainer for peer representatives and new hire classes• Profound grasp of process, systems and procedures; due to this, assigned to the Expert Response Team (ERT)• Focused on agent and customer needs; strong ability to diffuse caller emotions and move towards positive solution while ensuring successful business outcomes• Recipient of numerous In-Synch nominations in recognition of exceptional customer service• Driver of positive and engaging culture on the Syracuse Business Center phone team • Created a presentation on customer retention that was used across the national phone service team

• Manager/trainer of on-duty employees and new hires; responsible for coaching employees on best practice guest experience behaviors and expectations• Due to analytical proficiency, assigned to identify and correct negative guest experience trends• Used as a creative resource by management team; asked by other hotel department leaders to troubleshoot problems and recommend solutions