Christopher Samal Email & Phone Number

Syracuse, Ny, Us

East Syracuse Ny

Cross dock operation servicing 223 John Deere dealerships for the northeast region stretching from PA to ME to VA and everywhere in between. We specialize in big/bulky LTL shipments, dedicated overnight delivery, and next day emergency parts delivery. We are owned by GLS, a Dutch company that also owns the Royal Mail, which operates in almost 50 countries, generating more than $3B annually.

Syracuse, New York Area

I currently manage a warehouse responsible for contracting and completing last mile deliveries for a variety of clients.

• Selected to serve as a NYS licensed Insurance Service Representative for property and casualty as well as 47 other states; service up to 50 agents and customers on a daily basis • Selected as a mentor and trainer for peer representatives and new hire classes• Profound grasp of process, systems and procedures; due to this, assigned to the Expert Response Team (ERT)• Focused on agent and customer needs; strong ability to diffuse caller emotions and move towards positive solution while ensuring successful business outcomes• Recipient of numerous In-Synch nominations in recognition of exceptional customer service• Driver of positive and engaging culture on the Syracuse Business Center phone team • Created a presentation on customer retention that was used across the national phone service team

• Manager/trainer of on-duty employees and new hires; responsible for coaching employees on best practice guest experience behaviors and expectations• Due to analytical proficiency, assigned to identify and correct negative guest experience trends• Used as a creative resource by management team; asked by other hotel department leaders to troubleshoot problems and recommend solutions

Education record

Activities and Societies: Le Moyne College Giving Fund, Theater Arts Learning Community, set production volunteerPhilosophy

Education record