Chris Catino Email & Phone Number

New York, Ny, Us

New York, New York, United States

Description: I oversee a cross-functional team of 15 direct and 20 indirect reports. I serve as executive sponsor for all implementation projects, with the management of budgets, escalations, enablement, and staffing. I advocate for customer-to-product engineering to support changes to the core system. I serve on the leadership steering committee, suggesting and implementing overall organizational changes. I developed the entire enablement function, including the creation of standard education and courses for internal employees and customers.Highlights:-Introduced a process to increase implementation team involvement in the sales cycle, including customer presentations, feature benefits, and business requirements. -Led the highest number of implementations simultaneously ever at 15 against an average of 2.-Developed a business consultant position (mobility subject matter expert) to speak directly with customers in-depth, driving an increase in customer satisfaction.-Implemented changes to the implementation methodology, generating a decrease in time to live for customers.-Overhauled the structure of the Professional Services team redirecting headcount to EMEA to meet customer needs while simultaneously creating the new role of Director of Enablement.

New York City Metropolitan Area

New York, United States

Description: I spearheaded the entire implementation process, leading the team that built out the integration between client applicant tracking systems (ATS) and the Arena assessment tool. I held accountability for data analytics and metrics to prove the value proposition. I developed rules of engagement for existing customers and strategies for the expansion to additional verticals. Highlights:-Designed repeatable implementation process and methodology, providing consistent client messaging.-Increased customer satisfaction by 15%.-Reduced time to go live by 25% after building out the implementation team with 4 new hires.-Created implementation playbook that outlined the entire process methodology end to end. Provided to Arena upon the end of employment to ensure continued success for the business.

Led a team and team of teams to develop the expansion of Paragon, a proprietary implementation methodology and toolset to enable internal teams to hit company revenue record of $1 billion.Stakeholder ManagementOwned, developed and rolled out a methodology of Paragon by focusing on serving the needs of 900+ members of Kronos Professional Services TeamParagon Pre-Development Activities  Liaised with VP of each industry vertical (healthcare, manufacturing, etc.) to conduct global requirements gathering  Demonstrated to leadership that the Paragon methodology was leading the enablement of a 50% decrease in Time To Live Paragon Post Development Activities Partnered with Sales, Partner Enablement and Education groups to enable users customized program development • Negotiated 2 contracts with total value over $350k for Russian based vendors and managed vendor personnel Liaised with Leadership to Develop Additional Projectso Participated in quarterly business operations review highlighting enablement functions and improvementso Enabled leadership greater insight by creating first ever Power BI metrics and leadership dashboards Process Improvement - Development of Power BI Strategy for SaaS organizationo Developed overall Power BI strategy including piloting and rolling out Microsoft Project BI to the Services Team o Improved key Power BI metrics (Customer Experience, Project Compliance, Budget vs Actuals, etc.).LeadershipDirect Teamso Maintained “Manager Effectiveness Index” in the top 5% of all 750 people managers 3 years running o Managed 2 associate managers including Product Manager (with a team of 5) and Code Master (team of 6) Key Projectso Developed, reviewed and approved all Services Technology related collateral o Managed all data content for the Paragon Gold Database including leading all data content meetings with worldwide experts

Greater New York City Area

Greater New York City Area