Christopher Schwind, Mba Email and Phone Number

Serving as the primary liaison to the Collections, Customer Servicing, and Accounting departments (business unit) to facilitate a collaborative working relationship. Responsible for ensuring the business unit processes and procedures are compliant, both regulatory and non-regulatory, and are in accordance with BMW Financial Services, BMW Group, and BMW Central policies, instructions, and minimal requirements with a focus on Gramm-Leach Bliley Act (GLBA), Telephone Communication Practices Act… Show more Serving as the primary liaison to the Collections, Customer Servicing, and Accounting departments (business unit) to facilitate a collaborative working relationship. Responsible for ensuring the business unit processes and procedures are compliant, both regulatory and non-regulatory, and are in accordance with BMW Financial Services, BMW Group, and BMW Central policies, instructions, and minimal requirements with a focus on Gramm-Leach Bliley Act (GLBA), Telephone Communication Practices Act (TCPA), Fair Debt and Collections Practices Act (FDCPA), Social Media, Unfair, Deceptive, Abusive Acts and Practices (UDAAP), Anti-Money Laundering (AML), Anti-Fraud Management, Bank Secrecy Act (BSA), USA Patriot Act, Office of Foreign Assets Control (OFAC), Fair Credit Reporting Act (FCRA), Regulation B - ECOA, Regulation, Z, Regulation M, Fair and Accurate Credit Transactions Act (FACTA), Electronic-Funds Transfer Act (EFTA), Federal Financial Institution Examination Council (FFIEC) and non-bank indirect auto lending compliance rules/regulations.Additional responsibilities include developing relationships with business units to ensure a partnership approach to mitigating compliance risk. These supporting responsibilities include but are not limited to Compliance monitoring, Compliance Risk Assessments, New Product review, Consumer communications, Consumer and Vendor written or verbal complaints, Ad-hoc testing, Consumer letter reviews, Credit Reporting escalations, business unit call recordings, Consumer Compliance training, and Regulatory Examinations. Show less

Collection Manager, sub-contracted to manage a team to collect the Department of Education defaulted Student Loans.

Manage a day to day operation which includes forecasting, goal setting, performance, KPI's and call center disciplines. In this position I have achieved taking clients from low ranking performance to industry leaders with 1st place rankings on a consistent basis raising the bar of expectations and competition while working to achieve budget.

Responsible for Production and Operations for the Buffalo New York office which includes responsibilities for seven clients with over $200 million dollars in business, managing an aggressive P&L and normal day to day operations including meeting and exceeding performance by goal setting, staffing, recruiting, and leadership development.

Supervised, coached and developed a team of 12-15 skip tracers that were responsible for finding location information of borrowers that do not have contact information on file.