Online Learning Coordinator
Current• Managed online enrollment in learning programs on Coursera for up to 250 WIOA program participants.• Provided ongoing communication and support to participants in person as well as by email and phone.• Advised and supported participants in accessing, navigating, and engaging online coursework, and troubleshooting challenges and barriers.• Reviewed and updated individual education plans as needed.• Tracked, monitored, and documented engagement, progress, and course completion in PC Recruiter and ARIES.• Generated monthly data reports and wrote quarterly narratives for review by leadership.• Conducted ongoing research and evaluation to identify process refinements and improve referral process, participant engagement, and monitoring.• Collaborated with the management team and core training skills instructor to develop and implement internal work instructions and process descriptions.• Presented information regarding Coursera offerings at workshops, community events, and stakeholder meetings.