Oversees 96 staff for the AF's largest Intensive Care Unit in support of 276K beneficiaries. Directly Supervises 35 enlisted personnel and collaborates with 27 sub-specialty clinics. Provides or arranges comprehensive community and referral health care, readiness, education, research, aeromedical staging, and $165M DOD/VA Joint Venture. Annually supports over 390,000 outpatient visits, 4,904 admissions, 40,500 dental visits, and 116 research protocols with 124 residents, 1,967 staff, and a budget of $137M. Provides direct patient care as established by physicians and professional nurses. Performs as a member of the nursing care team and participates in patient family teaching. Monitors and conserves unit equipment and supplies. Participates in orientation, training programs, and evaluating performance of newly assigned personnel. Maintains and monitors a clean and safe environment for both patient and staff. Assures currency of general military requirements, and training education requirements of the Department of Nursing. Performs other duties as requested by the Flight Superintendent, Section Chief, Element NCOIC’s, and Flight Commander.Advanced knowledge of fundamental nursing care practice is essential for all technicians. Knowledge of anatomy and physiology, medical ethics, and legal aspects is mandatory. Knowledge of fundamental concepts of patient management and associated administrative functions is highly recommended. Knowledge of the operation and maintenance of equipment is required. Familiarity with the mission, organization, philosophy, objectives, policies, and regulations of the Medical Center and Department of Nursing is desired

Related Competencies:Medical Reviews & Assessment | Clinical Service Provision | Training & Development | Policy DevelopmentOversee the delivery of clinical services for infants, children, and adolescents. Steer teams of nurses and collaborate with other healthcare managers to develop effectual policies. Direct a team of healthcare professionals in children’s hospitals while providing leadership in specialty clinics encompassing pediatric cancer research and treatment hospitals. Coordinate with a variety of clinical teams comprising different types of professionals. Oversee the work of various teams of physicians, registered nurses, and medical assistants. Head reporting for senior-level leadership regarding team performance. Administer efficiency audits of a pediatric clinic’s daily operations. Guarantee coherence with local, state, and federal regulations, maintaining healthcare facility accreditation.

Related Competencies:Medical Reviews & Assessment | Data Management Systems | Staff Training & Development | Policy ImplementationGuarantee the identification of all active duty sponsors, known to the Air Force Personnel Center (AFPC) and local Military Personnel Section (MPS), in AF medical special needs data management systems. Lead the provision of oversight for base-level data entry in AF-provided data management systems utilized in the management of EFMP-M. Chair training sessions for installation personnel and medical staff. Participate in the Family Member Relocation Clearance (FMRC) process, executing all FMRC requirements by EFMP-M staff. Coordinate the enrollment process and travel screening for all active duty family members. Coordinate with the Integrated Delivery System (IDS) and other inter-agency forums, providing family medical information and referrals to base and civilian agencies. Head referral of EFMP families to the Airman and Family Readiness Center (AFRC) for additional community assistance. Cultivate cooperative working relationships with the base MPS, Command Staff Support (CSS), and with Air Force Personnel Center. Aid the integration of EFMP-M, Exceptional Family Member Program – Family Support (EFMP-FS), and Exceptional Family Member Program–Assignments (EFMP-A) services at the installation. Streamline EFMP quarterly case reviews to analyze newly identified families’ needs while determining the appropriate resources for the families. Draft all required electronic medical record training, MTF-specific orientation, and EFMP training programs.Selected Highlights: Pioneered 100% digitization of chart routing from paper to reduce costs spent on supplies and enhance the overall experience for all Active Duty Members. Oversaw the installation’s EFMP-M IAW DoD and AFI 40-701 while administering medical reviews and clinical recommendations to Active Duty members and families.

Related Competencies:Clinical Audits | Staff Guidance Training | Resource Management | Staff Support & Leadership | Process AdministrationFunctioned as supervisor of Educational and Development Intervention Services (EDIS) Early Intervention (EI) program and Medically Related Services (MRS). Administered review and research of Department of Defense (DOD), Air Force Medical Service (AFMS) and web-based guidance for data quality and business rule adherence. Facilitated quantitative and qualitative analysis, trending, projections, and forecasting on patient demographics, clinical data, and patient/provider utilization data from multiple automated information sources. Supported Group Practice Manager (GPM) with identifying and managing capacity and demand by utilizing historical workload data. Aided GPM in developing and maintaining provider templates, steering input of appointment templates/schedules into the Composite Health Care System (CHCS). Fostered biometric data analysis/medical informatics, leveraging applicable reports and web-based tools. Coordinated patient referrals with the referral management center (RMC) as per requirement, obtaining referral reports from the RMC and routes to the appropriate health care provider. Facilitated the resource management office with auditing third party collections and coding activities to assure maximum reimbursement.Selected Highlights: Monitored functions of the EDIS/Audiology clinic, processing 1.3K pt. encounters and $38K network referral costs/$476K med TDY. Oversaw management of documentation with appropriate clinical and support functions. Implemented overall process improvement operations and reviewed 90 charts, enhancing compliance to 100%. Operated as the primary clinic interface for data quality initiatives, clinic audits (records, coding, and insurance), and other administrative processes as related to data integrity, quality, and collection.

Federal Manager: MSgt Kenneth Gasilos (1-808-368-1707) | TSgt William Knowles (+39 -331-574-7054) Hours Per Week: 100-140 | Final Salary: N/ARelated Competencies:Emergency Treatment | Patient Assessment & Diagnosis | Medication Administration | Patient Progress ReportsSpearheaded the monitoring and administration of medication, pain relief, and intravenous infusions while dressing wounds/injuries. Leveraged specialist equipment including ventilators and defibrillators, transporting patients to hospital and providing treatment while in transit. Delivered key information regarding patient condition and treatment to hospital staff. Streamlined the provision of patient care in hospitals and other medical facilities, communicating effectively with patients and relatives/friends. Orchestrated teaching and training for members of the public to use first aid techniques, driving and staffing ambulances and other emergency vehicles.Selected Highlight: Addressed emergency 911 calls while assessing patients, providing emergency treatment, and making diagnoses.

Federal Manager: Lt Col Muhammed Shiek | Maj Lydia RodriguezHours Per Week: 120 | Final Salary: $80000/YearRelated Competencies:Equipment Management | Safety & Quality Assurance | Vaccine Administration | Personnel Training & Development Administered routine safety and quality assurance checks. Facilitated three providers/five nurses with minor procedures pertaining to the provision of acute and follow-up care for roughly 1400 contractors and active-duty personnel. Administered vaccines as per current guidelines and documents in patient medical records. Steered oversight of clinic processes and trained personnel. Operated as PFT head trainer for Med Group, training staff on proper Spirometry and PFT procedures while documenting findings. Managed the ordering, inventorying, replacement, and checking of all equipment assigned to the Medicine Clinic, Women’s Health, and Immunizations.Selected Highlights: Oversaw daily operations of acute care clinic, operating as section trainer, supervisor, equipment monitor, and cost-center manager. Functioned as a patient advocate, resolving private and time-sensitive patient concerns. Provided post-immunization instructions concerning expected reactions and proper care of vaccinations.

Pursuing Doctorate in Business Administration (Specialization in Healthcare Management)

Medical Assistant | Patient AdvocateFederal Manager: TSgt Jaclyn IscricHours Per Week: 80 Related Competencies:Patient Care & Support | Post-Immunization Instructions | Quality & Safety Assurance | Patient DiagnosisOversaw daily operations of acute care clinic, developing a kid-friendly environment to keep pediatric patients calm and provide the best level of care. Functioned as a patient advocate, addressing private and time-sensitive patient concerns. Led the administration of vaccines as per current guidelines, documenting in-patient medical records. Advised on post-immunization instructions regarding expected reactions and proper care of vaccinations. Oversaw clinic processes and personnel training, managing a budget of $450K+ annually for equipment, vaccinations, and other clinic specific items.Selected Highlights: Administered routine safety and quality assurance checks, streamlining immunotherapy care and diagnostic tests. Operated tuberculosis tests and spearheaded flu clinics during flu season for dependents and active-duty members.

• Oversee daily operations of acute care clinic, roles include section trainer, supervisor, equipment monitor and cost-center manager. • Manage immunotherapy care and perform diagnostic tests. Perform tuberculosis test and run flu clinics during flu season for dependents, active duty, reserve, and other DOD service members. • Administer vaccines according to current guidelines and document in patient medical records. Provide post-immunization instructions concerning expected reactions and proper care of vaccinations. Provide oversight of clinic processes and trained personnel. • Administer pulmonary function testing, including spirometry, flow volume loops with and without bronchodilator.• Responsible for ordering, stocking, and maintaining vaccines and supplies.Federal Manager: Col (Ret) Patricia DykstraRelated Competencies:Treatment Administration | Operations Oversight | Process Improvement | Performance Evaluation | Progress ReportsMonitored vital signs and provided appropriate medical treatment pertaining to patient education, wound care, medication administration, mole/cyst removals, and cryotherapy. Spearheaded day to day functions concerning front desk, records room, laboratory, and medical assistant, guaranteeing the seamless flow of operations. Selected Highlights: Acquired promotion to section team lead position, directing a team of eight in steering process improvement initiatives.

• Obtained vital signs, provided appropriate medical treatment such as patient education, wound care, medication administration, mole/cyst removals and cryotherapy.• Certified to fill all positions; front desk, records room, laboratory, and medical assistant.• Promoted to section team lead; managed section of eight, led process improvement initiatives.• Managed schedule, maintained 24/7 operations with +15 personnel, performed training on local and federal laws and protocols

Hours Per Week: 40 | Internship Related Competencies:Schedule Management | Social Media Interactions | Live Event Presentation | Research & Reporting | Process ImprovementHeaded reviewing of the weekly and daily playlist, playing music and commercials on schedule. Steered introduction of weather, traffic, and news presenters, taking music requests and engaging with listeners. Delivered responses to social media interactions, presenting on-air competitions. Led interviewing of guests as well as the presentation of sponsored live events. Oversaw music mixing and playing at sponsored events while presenting live on-air advertisements. Selected Highlights: Received assignments and investigated news leads/tips, adhering to journalism’s ethics and codes. Streamlined interviews and research, collaborating with reporters, chief editor, and producers.

Killeen, Texas April 2003 to July 2007Sales AssociateHours Per Week: 80 Related Competencies:Customer Service | Product Selection | Record Management | Issue Resolution | Financial TransactionsDelivered superior service to customers by facilitating product selection, driving sales through customer engagements, suggestive selling, and sharing product knowledge. Greeted and received customers in a welcoming manner, cultivating robust client relations. Oversaw the management of financial transactions, operating cash registers, heading financial transactions, and balancing drawers. Enhanced engagement with merchandise while providing outstanding customer service. Developed customer satisfaction goals and coordinated with the team to hire and train new customer service agents. Managed the approved budget of the customer service department.Selected Highlights: Addressed customers’ questions while documenting sales by generating and updating customer profile records. Supervised day-to-day operations in the customer service department, formulating effective customer service procedures, policies, and standards.