I have been in IT sales for the past 9 years working for Incredible Connection, dealing with face to face customer, telephonically, and attending to emails. Part of my job is to also offer solutions to customers enquiries and to help them with their IT equipment needs and offer value added services to them, like insurance and credit options. My job is to turn every encounter with a customer into a sale and to build a customer base and have repeat customers. I also have to be on par with changing IT needs and requirements and to equip myself with the ever changing landscape by constantly doing training on new products and services that is on offer, therefore I have been adapting to change and meeting customers requirements and expectations.