Lead team of Engineers and Project Managers, ensuring timely and accurate installation of products and services for this industry-leading data center colocation and managed services provider, at facilities spanning North America. • Innovate and refine Flexential’s Customer Implementation Project Management Office, by ensuring the implementation framework is scalable and aligned with IT Service Management objectives.• Develop cross-functional Service Level Objectives and Operating Level Agreements to ensure timely and efficient delivery to Flexential’s customer base.• Identify and prioritize automation efforts within the Engineering team to reduce overall implementation timeframes for products and services.• Ensure a superior onboarding experience for new and existing Flexential customers by leading the team to provide the highest quality work effort while guaranteeing implementations meet the criteria for mutual success of both the customer and Flexential and providing a clear path to support once implementation is complete.• Provide leadership to supporting teams by maintaining a culture of accountability and ensuring communications with customers is timely, consistent and accurate throughout the implementation process.• Report on the progress of all implementations and identify opportunities to improve efficiency and accuracy.• Provide accurate forecasting of revenue recognition and project completion.

Provide technological vision and leadership for this championship-winning race organization, fielding cars in series worldwide, including NASCAR Sprint Cup and Xfinity, INDYCAR, Global Rally Cross, IMSA Sportscar and World Endurance Challenge, with facilities in North Carolina, Indiana and Pennsylvania. • Develop, communicate and execute an information technology strategic vision for the Chip Ganassi Racing organization that integrates the long-term objectives, mission and vision of the company. • Direct and manage a team of employees responsible for the day to day operations across all areas of IT within Chip Ganassi Racing. The responsibilities of this team included Microsoft Windows and Linux server administration; VMWare ESX and Microsoft Hyper-V virtualization technology; desktop support; Avaya corporate telephony; IT Security; Microsoft SQL Server database administration; Cisco, Juniper and Dell network engineering for LAN, WAN, WiFi, firewall and VPN; Websense and OpenDNS filtering of web and email traffic; SAN storage; and technical innovation and development. • Plan and implement enterprise information systems to support operations across the business, including Engineering, Research and Development, Manufacturing, Assembly, Competition, Logistics, Human Resources, Finance, Marketing and Public Relations.• Lead the creation and management of organization-wide standards and policies that support an evolving and growing organization and work collaboratively with business leaders in setting priorities for the deployment of IT projects and objectives.• Build and maintain relationships with sponsors and business partners to foster continued investment in both technology initiatives and overall race team operations.

Leader of technically-diverse team of professionals responsible for all security and infrastructure-related services with this regional healthcare network, consisting of four hospitals, eight family care centers, home health care, a health insurance provider, emergency medical services, and a multitude of clinical practices spread throughout a fifteen-county area within the Carolinas.• Direct and manage a team of employees responsible for the day to day operations across all areas of IT Infrastructure for FirstHealth’s organization. This team includes data center operations, including power and cooling; Windows, Linux, and Unix physical and virtual server administration; Cisco corporate telephony across both Voice over IP and PSTN services; Information Security; Oracle, Microsoft SQL Server, and MySQL database administration; Cisco network engineering including traffic shaping and load balancing; campus-wide wireless networking; NetApp SAN storage; video conferencing; video surveillance; Metro-Ethernet and VPN Wide Area Networks; and interface development. • Directly responsible for all facets of information security, including management and implementation of information security initiatives. Responsible for maintaining compliance with HIPAA Security Rule, HITECH Act, Omnibus Rule, and PCI-DSS through policy creation, process and procedure development, and control enforcement. • Manage annual department budget of approximately seven million dollars. Specify and purchase equipment and software to meet business needs while remaining within budgetary requirements. Explore cost-effective solutions to spending requirements to lower overall operational costs. Provide reports and metrics to executive management regarding financial performance and variance.• Provide technical and managerial oversight to the entire system lifecycle. Infrastructure supports systems for over 4500 employees operating in over seventy facilities

• Direct and manage a team of employees responsible for the day to day operations across all areas of IT Infrastructure for ACN’s North American business units. This diverse team includes Microsoft Windows, Sun Solaris UNIX and Red Hat Linux server administration; desktop support; corporate telephony and Interactive Voice Response (IVR); IT Security; Oracle and Microsoft SQL Server database administration; Cisco network engineering; storage; and technical innovation. • Directly responsible for all facets of information security, including management and implementation of information security initiatives for North American business units. Responsible for achieving and maintaining compliance with Payment Card Industry Data Security Standard, required as a Level Two merchant with the various card brands in order to process credit card transactions. Also responsible for successful completion of annual external audit as part of annual year-end financial audit process, as well as maintaining compliance with controls required by ACN’s Internal Audit department.• Provide technical and managerial oversight to the entire system lifecycle, from development through implementation and into production support. Support telecommunication billing systems for over one million customers; customer management systems handling order entry and provisioning for local and long distance customers in both the residential and commercial markets; sales support systems for over 500,000 independent sales representatives; financial systems for business units globally; customer service systems for five call centers worldwide.• Manage annual department budget of between six and eight million dollars annually. Specify and purchase equipment and software to meet business needs while remaining within budgetary requirements. Explore cost-effective solutions to spending requirements to lower overall SG&A costs.

Provide production support for this international telecommunication company at regional data center in Michigan. Applications supported included billing and financial systems. Provide daily database performance monitoring and tuning. Develop comprehensive system backup plans and procedures to minimize lost time due to hardware failures.

Provide production support for multiple database applications, covering all facets of the organization, including Logistics, Document Tracking, Import Systems, and Request Tracking. Provide daily database performance monitoring and tuning. Install and upgrade Oracle software.

Responsible for operation of in-house systems, including Internet, email, and file servers. Act as Oracle database administrator and UNIX system administrator for clients in the manufacturing, retail, health care and transportation industries.

Administer Oracle databases and Hewlett Packard UNIX systems. Design and develop Oracle database applications using Oracle Forms. Design, code and maintain statistical and patient-related reports. Design, build and maintain database screens for use by hospital departments to keep online record of patient chart.