Christopher Sheehan Email & Phone Number

Mclean, Virginia, US

• Orchestrate the shipment of finished goods from the factory to the distribution center, then to domestic and international customers.
• Oversee the carrier network and work with customers regarding on-time delivery of Mars Wrigley products.
• Pivotal liaison between carriers and distribution organization.
• Engineer process improvement plans to align the scheduling across segments from demand planning, manufacturing and material availability, fostering customer satisfaction and building trust for future growth.o.
• Design reporting tools for On Time to First Appointment (OTA) and EDI transactions for carrier and customer performance.
• Engage cross functionally to understand stakeholder needs, define appropriate data points for daily and weekly KPI reporting and communicate performance improvement analysis.o Reports encompass carrier and customer.

Mclean, Virginia, US

• Key point of contact for HT Hackney and Core-Mark for myriad customer service needs, directly supporting the account managers and buyers to upgrade logistics and meet marketing deadlines for specific special pack.
• Conceptualized the Mars Efficiency Program (MEP) Tracker for accurate order weights and measures assessment to elevate efficiencies for both accounts, nurture customer confidence and achieve a robust partnership for.
• Develop and understand case fill performance metrics to assist with driving on time and in full deliveries.
• Key agent for Costco Wholesale’s purchase of Mars Wrigley products, undergirding incoming product orders, overseeing distribution logistics and delivering seasonal/non-seasonal promotions.
• Streamlined Mars Wrigly’s supply chain to meet or surpass Costco’s diverse product freshness requirements.
• Probed, calculated, and documented open/shipped orders to account team to manage inventory replenishment strategies via production plant and warehouse.o Attained product from the most cost-efficient location for.

• Explored and consulted suppliers in global supply chain procurement via lead generation of requests for quote (RFQs) and mentored new users of online quoting software.
• Collaborated on the design, scheduling and implementation of new customer relationship management platform (CRM). o Scored 83% efficiency at launch; within 3 weeks, elevated to 90%.
• Trained all clients and staff on new CRM procedures.
• Enhanced material and product value of made to print machined parts by increasing quality and lowering cost through key vendor acquisition, strategic global sourcing and acquisition of new manufacturing technologies.

• Pinpointed, streamlined and promoted supplier proficiencies by updating all national accounts for the US supplier profile directory.
• Authored supplier profile directory for China, India and Mexico.

• Designed new methods for online publishing and quoting techniques to generate accurate and high quality RFQs for buyers and suppliers.
• Formulated accurate search filters, filtered data by category and region, minimized redundant or incorrect data input and composed training manuals.
• Edited, published and administrated approximately 300 RFQs per day for 12 person team.
• Selected as customer service representative to recipients of RFQs.
• Oversaw inventory: purchased and budgeted all office supplies.

Mba, Marketing

Ba, English/Dramatic Literature/Theater